Rachael Ezra

 RACHAEL SHEAWOSHEKWO EZRA Behind Nepa office galadimawa, FCT Abuja. - - Personal Data Date of Birth: 24th April 1994 State Of Origin: Niger State Nationality: Nigerian Sex: Female Marital Status: Single Religion: Christianity Languages Spoken: English and Hausa OBJECTIVES: Provide excellent service by addressing customer needs with professionalism and empathy. Enhance customer satisfaction through efficient issue resolution and clear communication. Build customer loyalty by offering proactive support and creating positive experiences. Increase efficiency by utilizing CRM tools for quicker response times and streamlined processes. Continuously improve product knowledge to provide accurate and helpful information to customers. INSTITUTIONS ATTENDED: DATES: QUALIFICATIONS OBTAINED: NYSC 2017 - 2018 Discharge Certificate (National Youth Service Corp). Ahmadu Bello University Zaria. 2019 – 2020 Post Graduate Diploma - PGD (Peace and Conflict Management) Federal Polytechnic Bida, Niger state. 2014 - 2016 Higher National Degree – HND (Urban and Regional Planning) Niger State Polytechnic, Zungeru. 2011 - 2013 National Diploma – ND (Urban and Regional Planning) Mawo International School Minna. 2009 - 2011 West African Examination Council - WAEC (Senior secondary school Certificate) Hilltop Model School Minna, Niger state. 2006 - 2008 Junior WAEC (Junior Secondary School) Hilltop Model School Minna, Niger state 1999 - 2005 Primary School leaving Certificate WORK EXPERIENCE: JOB DESCRIPTION: DATES: PERSONAL SKILLS Communication – Clear and effective verbal and written communication with colleagues and customers. Problem-Solving – Ability to quickly identify issues and find solutions. Patience – Remaining calm and understanding, especially in challenging or stressful situations. Empathy – Understanding and addressing the feelings and concerns of others. Adaptability – Ability to adjust to new situations and learn quickly. Teamwork – Working well with others to achieve common goals. Time Management – Prioritizing tasks to manage workload effectively. Attention to Detail – Ensuring accuracy in tasks and avoiding mistakes. Conflict Resolution – Handling disagreements or issues diplomatically. Positive Attitude – Maintaining a constructive and optimistic outlook in the workplace. HOBBIES: Reading, listening to music, watching movies and cooking. REFEREES : On Request