Rachael Ezra

About Me

I am a dedicated and results-driven customer service professional with experience in customer support, virtual assistance, and outbound communication. Over the years, I have worked with organizations such as Outsource Global, 7Sage, and Milkin’ Plant, where I developed a strong ability to engage with clients, resolve inquiries efficiently, and enhance customer satisfaction.

My expertise lies in handling both inbound and outbound communications, ensuring customers receive timely and accurate information. I have successfully met and exceeded performance targets by managing customer interactions professionally, setting up meetings, and maintaining organized documentation. My ability to provide timely feedback and build strong client relationships has contributed to customer retention and business growth.

In addition to direct customer interactions, I have experience in administrative support, document management, and assisting teams in improving workflow efficiency. I thrive in fast-paced environments where problem-solving, attention to detail, and effective communication are key to success.

I am passionate about delivering excellent customer experiences and continuously improving processes to ensure customer satisfaction. My adaptability, strong interpersonal skills, and ability to work both independently and collaboratively make me a valuable asset to any team. I look forward to new opportunities where I can contribute my skills and grow in a dynamic work environment.