Contact-
www.linkedin.com/in/racej-6a8a7b84 (LinkedIn)
Top Skills
Shopify
Gorgias
English
Race Jimenez
Customer Service
Davao, Davao Region, Philippines
Summary
Experienced Customer Service Representative with over 10 years
of expertise supporting U.S.-based companies in various industries.
Skilled in managing customer inquiries, resolving disputes, and
delivering exceptional support through phone, chat, and email.
Proficient in platforms like Shopify, Zendesk, Aircall, and Front,
I’ve successfully handled order management, billing inquiries, and
technical troubleshooting.
I also have accounting experience, having created invoices for
trades and maintained financial records. With a strong focus on
customer satisfaction, attention to detail, and problem-solving, I
thrive in fast-paced, remote work environments. Always eager to
learn, I’m passionate about helping businesses grow by providing
seamless and professional customer experiences.
Experience
Audien Hearing
CX Associate
June 2024 - March 2025 (10 months)
Scottsdale, Arizona, United States
•Delivered empathetic and efficient support to customers, ensuring satisfaction
in a fast-paced e-commerce environment.
•Assisted with product troubleshooting, order tracking, and post-sale support,
improving customer retention.
•Used CRM and communication tools to manage inquiries across multiple
channels (email, chat, phone).
•Contributed to serving over 1 million customers by upholding the brand’s
commitment to accessible hearing solutions.
•Maintained detailed records of customer interactions to support continuous
process improvements.
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For this role I used tools like Slack, Aircall, Shopify, Sterndesk, Shipstation,
Chargebee, Notion, Recharge, Giddyup, and Trainual
Team Enoch
Accountant
March 2024 - June 2024 (4 months)
Fort Worth, Texas, United States
•Managed accurate invoicing and billing processes for various service trades.
•Maintained and reconciled financial records, ensuring compliance with
company standards.
•Collaborated with cross-functional teams to resolve billing discrepancies.
•Responded to vendor and client billing inquiries with professionalism and
efficiency.
•Ensured accuracy and timeliness in all financial documentation and reporting.
For this role I used tools like Discord, Quickbooks online, Wells Fargo
financing, RingCentral, Gong, Google workspace, and Office 365
Fitness Machine Technicians
Executive Assistant
March 2023 - August 2023 (6 months)
4751 Trousdale Dr, Nashville, TN 37220, United States
•Scheduled service appointments and followed up with clients, enhancing
customer satisfaction.
•Managed senior leadership calendars, meetings, and travel logistics
efficiently.
•Handled administrative tasks with attention to detail and a customer-first
mindset.
•Supported email and phone correspondence between clients and technicians.
•Balanced both executive support and client-facing duties in a dynamic
environment.
For this role I used tools like Zendesk, Razorsync, Grasshopper, WhatsApp,
and Google Workspace
RespLabs Medical Inc.®
Executive Assistant
August 2021 - April 2022 (9 months)
Bellingham, Washington, United States
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•Provided prompt support to clients, resolving order and product concerns for
medical equipment.
•Managed executive calendars, email inboxes, and internal communications.
•Assisted with customer documentation, returns, and CRM updates to maintain
data integrity.
•Facilitated team coordination for marketing and administrative campaigns.
•Contributed to a responsive and organized administrative workflow in the
healthcare setting.
For this role I used tools like Netsuite, Paytrace, Office 365, and Ring Central
Mac Daddy Mowers
Executive Assistant
October 2020 - May 2021 (8 months)
6630 Land O' Lakes Blvd, Land O' Lakes, FL 34638, United States
•Answered inbound customer calls, providing product information and
resolving service inquiries with professionalism and care.
•Onboarded new clients by guiding them through the setup process, ensuring
a smooth and welcoming experience.
•Assisted with sales by recommending the right mower services based on
customer needs, contributing to increased conversions.
•Maintained and updated customer information using Google Sheets, ensuring
organized and accurate records.
•Collaborated with team members to streamline support workflows and
improve overall customer satisfaction.
Comcast
Subject Matter Expert
July 2014 - October 2020 (6 years 4 months)
Davao, Davao Region, Philippines
•Provided Tier 2 support for complex customer issues and trained junior reps
in effective resolution strategies.
•Identified service trends and collaborated with leadership to enhance
customer support processes.
•Developed FAQs and training materials to support new hires and maintain
knowledge consistency.
•Handled escalations with professionalism, often resolving high-impact cases.
•Played a key role in customer satisfaction improvement through coaching and
quality monitoring.
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Education
Cor Jesu College, Digos City
BSIT, Computer Programming · (2010 - 2014)
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