Race Jimenez

Experienced Customer Service Representative with over 10 years of expertise supporting U.S.-based companies in various industries. Skilled in managing customer inquiries, resolving disputes, and delivering exceptional support through phone, chat, and email. Proficient in platforms like Shopify, Zendesk, Aircall, and Front, I’ve successfully handled order management, billing inquiries, and technical troubleshooting.

I also have accounting experience, having created invoices for trades and maintained financial records. With a strong focus on customer satisfaction, attention to detail, and problem-solving, I thrive in fast-paced, remote work environments. Always eager to learn, I’m passionate about helping businesses grow by providing seamless and professional customer experiences.