Rabiu Mariam Feyikemi

RABIU MARIAM FEYIKEMI Ede, Nigeria- - LinkedIn PROFESSIONAL SUMMARY Customer Relationship Management | Chat support | Account Management Energetic and resourceful customer service professional with over four years of experience in resolving customer complaints and promoting conflict resolution. Proven ability to cultivate key client relationships across diverse industries. Expertise in client services, account management, and effective communication. Adept at using various CRM and project management tools to enhance productivity and customer satisfaction. PROFESSIONAL SKILLS    Communication Skills: o Project Management o Verbal Communication Software (Asana, ClickUp, o Written Communication Trello) o Active Listening o Multi-line Phone Systems o Non-verbal Communication o Operating System (Microsoft Interpersonal Skills: Windows 10, Mac OS X) o Empathy o Patience Software (Calendly, o Friendliness PickTime, Acuity) o Conflict Resolution o Teamwork o o  Technical Skills: o Appointment Setting Data Entry Problem-Solving Skills: o Analytical Thinking CRM Software (HubSpot, o Decision-Making Freshdesk, Zendesk, o Resourcefulness Intercom)  Organizational Skills: o Time Management o Multitasking Rabiu Mariam Feyikemi o   - Detail Orientation Professionalism: o Company Policies o Product Knowledge o Technical Support o Appearance and Demeanor o Reliability o Confidentiality o Flexibility o Attention to details o Stress Management Product and Service Knowledge: o Learning Agility  Adaptability: PROFESSIONAL EXPERIENCE Telephone Sales Representative Peculiar Ultimate Construction Limited- Asaba, Delta August 2023 – March 2024  Developed and enhanced sales team capabilities over five months.  Achieved a 97% customer satisfaction rating post-call.  Kept detailed records of customer interactions, processed accounts, and filed documents.  Collaborated with the team to resolve customer complaints effectively.  Managed approximately 100 incoming calls daily. Front Desk Agent Latsof Unique Service Limited - Ede, Osun  February 2022 – May 2023 Utilized strong communication skills to collaborate with team members for efficient service.  Created and maintained office forms and procedures for administrative tasks.  Processed orders, determined charges, and managed billing and payments.  Greeted and welcomed clients warmly and positively.  Coordinated repair and maintenance of office supplies and equipment bi-weekly. Customer Service Representative Love of God Electrical Company – Ile-Ife, Osun May 2019 – November 2021 Rabiu Mariam Feyikemi -  Supported over 1,000 customers in the electronics industry, ensuring high-quality service.  Responded promptly to customer inquiries via phone, email, live chat, and social media.  Efficiently opened customer accounts by accurately recording account data.  Maintained financial accounts by processing customer adjustments professionally.  Increased the customer base by 30% in 2020 through quick service deliver. IT Support Assistant Ladoke Akintola University of Technology – Ogbomosho, Oyo September 2017 – October 2018  Provided technical support to students and staff, resolving hardware and software issues.  Assisted in the setup and maintenance of computer labs and classroom technology.  Conducted routine maintenance and updates on university computers and networks.  Created and maintained documentation for IT processes and user guides. Intern Insight Communications Limited – Lagos, Nigeria June 2015 – August 2015  Assisted in developing marketing strategies and campaigns for various clients.  Conducted market research and analyzed data to support marketing initiatives.  Participated in brainstorming sessions and contributed creative ideas for advertising campaigns.  Assisted in the creation of promotional materials and content for digital and print media. Part-Time Tutor Freelance – Oshogbo, Osun January 2013 – December 2016 Rabiu Mariam Feyikemi  - Provided tutoring services to secondary school students in Mathematics, Physics, and Computer Science.  Developed customized lesson plans and study materials based on individual student needs.  Monitored student progress and provided feedback to help them improve their academic performance. EDUCATION Ladoke Akintola University of Technology, Ogbomosho, Oyo Bachelor of Technology – Computer Engineering, January 2015 - December 2021 VOLUNTEER EXPERIENCE Habitat for Humanity - Abeokuta, Ogun July 2022 – May 2023 Volunteer Laborer  Restored a community of over 50 homes.  Supervised three teams of five people to ensure successful project completion. PROFESSIONAL MEMBERSHIPS  Association of Professional Women Engineers of Nigeria (April 2022 – PRESENT)  Nigeria Society of Engineers (April sss2022 – PRESENT) LANGUAGE COMPETENCIES  English: Native Language