Qym Yshairre Fuenteblanca

QYM YSHAIRRE FUENTEBLANCA CUSTOMER SERVICE REPRESENTATIVE EMPLOYMENT HISTORY Customer Support Ambassador TELUS International | February 2021 – June 2021 I worked as a Customer Support Ambassador helping our Guest and a Host with their general inquiry about their account, listings, and many more in the most famous online lodging. PERSONAL PROFILE The friendly customer service representative, seeking to use proven skills in problem solving and communication to provide excellent service for customer’s guest satisfaction. Maintained 91.59% service satisfaction rate and continues to grow with product knowledge CONTACT DETAILS Mobile:- Email:-Address: 166 5th Street GHQ Village Brgy. Katuparan Taguig City SKILLS AND ABILITIES -Customer Service -Strong Work Ethic -Time Management -Leadership -Fast Learner -Basic Microsoft Office Skill -Multitasking -Good Communication Skill -Goal Oriented -Critical Thinker Customer Service Representative SITEL | June 2020 – February 2021 I was a Customer Service Representative and Sales Representative with 43 international properties handled in the most famous Hotel and Casino in Las Vegas Nevada, New Jersey, and many more. Customer Service Representative Astoria Vacation and Leisure Club Inc. November 2019 – June 2020 I was Customer Service / Upgrade Officer/ Sales Representative Handling members (Premium and Regular Members) booking reservations via email, phone calls, and walk-in. Checking-in Premium Members in the Hotel and Resorts. Cook Gringo Fort | June 2019 - November 2019 OTHER SKILLS I can speak English and Filipino language, I can use Canva for editing logos, promotions. I can use adobe premier to edit videos. I can also edit audio using audacity, edit photos using photoshop. ·Works in grill and oven station where poultry and ribs were cooked. ·Works in side and sauté station with more than 14 different sides. Cook Doriana Food Inc. | Feb 2018 – March 2019 TRAINING AND CERTIFICATION ·National Certificate II in Bread and Pastry Production ·National Certificate II in Cookery C o o k ·Completed training at Privato Hotel, 400 hours Housekeeping and 400 hours Front Office ·Completed 300 hours OJT in Restaurant in Wee Nam Kee Serendra ·National Certificate II in Housekeeping in TESDA ·Hotel Familiarization Tour and Culinary Demo (Italian Cuisine) in Sofitel Philippine Plaza Manila Hotel Exposure Seminar in Holiday Inn Clark Philippines CHARACTER REFERENCES Mary Jean Palasigue | Supervisor | Sitel |- Mike Cacatian | Supervisor | Sitel |- Czarinah Lara Francisco | Supervisor | Astoria |- ·Works in a cold station with 5 different salads, prepared 5 different sandwiches, 3 different burgers, and 3 different starters. ·Made different dressings for salad and sandwiches sauce from the scratch. Education Background STI College Global City Graduated Class of 2017 Bachelor of Science in Hotel and Restaurant Management HRM Skill Competition Best of Four, Chef Express | September 1, 2016