Qym Yshairre Fuenteblanca

Customer Care Superstar is one of the criteria that define me because I was awarded as a superstar agent for 6 consecutive months and have always been part of the top agent for customer service satisfaction. I am reliable, efficient, a fast learner, and with good communication skills. I can play the role that you are seeking. I can assure you that you would not regret it and I will provide world-class customer service in a professional manner and healthy communication with the customers.

In terms of my experience, I have work experience that is relevant to that role. I worked as a Customer Service Representative that handled not only Emails, Calls, and chats but also upselling and cross-selling and providing customer needs. I also worked in one of the biggest Hotels and Casinos in Las Vegas Nevada, New Jersey, and Iowa with 48 different properties as customer service for booking room reservations. Aside from Hotel and Casino, I also worked as a Support Ambassador of Airbnb where I educate our users on how to become a host, help them with editing their listing, walk through them on how they can change their payout methods, and for the guest, educate them about the cancellation policy, how will they get the refund, and how they can see a specific type of listings of a host. In addition to this before working in the BPO industry, I worked in Astoria Hotel as customer service for our VIP members where I handled customer’s inquiries and complaints about their membership, billing, payments, and room reservation. So I would be the best person that will help you because I know how important this task for you!