Quinn Pauline Hormigoso

Quinn Pauline D. Hormigoso I am a customer service professional with 5 years of experience in the field. I have worked for a variety of companies, where I learned how to provide effective customer service. I have a great rapport with customers, and I can always deliver high-quality results by keeping my customer's goals in mind. Work Experience Outbound Sales Enrichment (Lead Qualifier) Latchel, Inc. June 2023 to September 2023 Customer Service Representative Amazon Retail Account Aug 2019 to February 2021 Contact prospective customers by both telephone and email Market Research to develop warm leads Vet lead list for warm and cold leads Identify prospects that fit the target demographic Use product knowledge to showcase the solutions that our company can offer to prospects Upsell additional products as the need arises Use database, CRM, or other software to track progress with new prospects Report weekly sales goals and objectives to regional leaders Negotiate prices with clients who are interested in making bulk orders Maintain contact with existing clients to make sure they are satisfied and request referrals Attend training to stay up to date with the specifications of new products and service offerings Educational Background Central Philippine University BSBA - Financial Management- Outstanding Athlete of the Year Skills and Proficiencies Customer Service Representative Helpgrid / Buygoods E-commerce business October 2022 to March 2023 Responded to customer inquiries by understanding inquiries, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, and verifying customers’ understanding of information and answer. Customer Care Representative Anthem Healthcare Account February 2021 to September 2022 Serves as operations front line in providing Member and Provider services Assist Providers in the completion of Prior Authorization requests. Determines contract and benefit eligibility, and provides authorization for inpatient admission, outpatient precertification, prior authorization, and post-service requests. - Maintained customer relationships by responding to inquiries and documenting actions. Prepared for customer inquiries by studying products, services, and customer service processes. Fluent in English Copywriting and copy editing Organization Public relations Innovative thinking Ability to multi-task Proficient in Office applications such as Word, Excel Time Management Ability to work under pressure Adaptability Customer Focus and Professionalism References Available Upon Request - Iloilo City, Iloilo 5000