QUENNIE M. AMORADO
Mobile No.:-
Email Address:-LinkedIn: https://www.linkedin.com/in/quennie-amorado636b00a6/
Address: Hungary
Profile
An accomplished Senior Customer Service Representative/Customer
Service Supervisor dedicated to supporting clients & team members with
utmost care, respect, and professionalism. I am motivated, hardworking,
and friendly who loves nothing more than helping customer’s resolve their
problems and answer all their questions.
Experience
5asec.ae / Alpes Laundry December 2018- May 2023
Customer Service Supervisor Capricorn Tower Sheikh Zayed Road Dubai,UAE
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Work with the management team to stay updated on product knowledge and be
informed of any changes in company policies.
Create call center process and ensure all team members followed the right
process.
Prepare team reports and monitor team members performance.
Communicating with customers through various channels; Phone, email, web
chat or social media
Ensure customer satisfaction and provide professional customer support.
Servicemarket.com (E-commerce) November 2017- November 2018
Customer Sales Officer (Outbound Call) JLT
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Conducting outbound calls to sell and cross sell the different services we offer,
conduct continuous follow-up to ensure all sales are closed.
Conducting outbound calls retain cancelled services.
Executing full sales cycle – Contacting customers, providing information to them
about our products, providing price quotes and other offers and closing sales
with customers.
Providing daily and weekly reports on sales performance.
Providing actionable ideas to improve the sales process, products and offering.
TASC Outsourcing / noon.com (E-commerce) December 2016- May 2017
Customer Service Executive (Chat & Inbound Call) Dubai World Central UAE
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Resolving/answering customer’s inquiries or complaints regarding the delivery,
return, refund & product questions both telephonically and Chat.
Manage and resolve customer complaints by clarifying issues; checking
customer’s account, implementing solutions; escalating unresolved problems.
Place an order for customer if requested and schedule the delivery accordingly.
Update customer’s account in the database accordingly.
Esybuy LLC (E-commerce) May 2014 – October 2016 Burdubai Dubai UAE
Customer Service Team Leader (Promoted November 2015- October 2016)
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Manage the flow day-to-day operations.
Handle 10 members on a team.
Monitor team members participation based on the given task.
Point of contact between the organization and partner Courier Company;
schedule delivery and confirm addresses from the customer.
Customer Service Executive (May 2014 – November 2015)
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Resolving/answering customer’s inquiries or complaints regarding the delivery,
return, refund & product questions both telephonically and Email.
Place an order for customer if requested and schedule the delivery accordingly.
Aegis People Support/BPO December 2012 – January 2014 Cebu City Philippines
Customer Service Representative (Financial/Retention Account)
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Skills
Determine customer’s reason for cancelling the service and retain by explaining
the features of the service.
Sell additional services by recognizing opportunities to upsell.
Resolve customer complaints about the charges and related account inquiries by
clarifying the issues; checking customer’s account, implementing solutions;
escalating unresolved problems.
English Fluent and Tagalog Native Speaker
MS/Excel Proficient | Type: 60WPM
Education
College: Cebu Technological University
Course : Bachelor of Science in Information and Communication Technology
Address: R. Palma St Cebu City Philippines-
Personal Details
Date of Birth : December 18, 1992
Nationality : Filipino
Gender
: Female
Civil Status
Height
Religion
: Married
: 5’0
: Roman Catholic
