Queeneth Akuchukwu Silas

 QUEENETH AKUCHUKWU SILAS- ▪ - Address Birnin Kebbi Crescent Garki 2, Abuja SUMMARY A dedicated customer support/customer service representative, who thrives on providing exceptional support and assistance to clients. With a talent for problem-solving and good communication skills, having knowledge/experience in CRM tools i smoothly manage customer interactions, track inquiries, and streamline communication processes ensuring every interaction is positive and memorable. I’m committed to delivering outstanding service tailored to individual needs. SKILLS  Excellent interpersonal and communication skills. Strong sales and negotiation abilities. Product knowledge and market trends Time management Ability to multitask Exceptional problem-solving and conflict-resolution skills. Proficient in using CRM tools. Proficiency in product listing Data Entry Work Experience Digital Witch Support Community Remote Virtual Assistant & Administrative Support Specialist January 2024 – July 2024 ● Scheduled appointments and events ● Provided administrative support to the team responding to inquiries ● Provided exceptional customer service and support to community members ● Ensured accurate data entry and management ● Researched and gathered resources for the community Program Support Assistant |Admin Support| Data Entry (NCDC) Nigerian Field Epidemiology Training Program (NFELTP) Cohort 2 Intermediate, cluster 1, 2 &3 May 2023 – May 2024 • Assisted in Organizing and setting up training sections for the NFELTP trainees, ensuring all materials and equipment were ready for use. • Managed participant registration at the venue, attendance tracking, and distribution of training materials. • Supported trainers by providing logistical assistance, including managing schedules and coordinating session flows. • Handled inquiries from participants, providing information and resolving issues to ensure smooth operation of the training program. • Maintained accurate records of training activities and participant feedback. LuxFashionGalleria Customer support| Customer service representative| Sales Representative Jan 2021 – Jan 2022 ●Responded to an average of 50 customer inquiries per day via email, chat, phone, website and social media, with a 90% first-response rate within 2 hours ● Successfully resolved 95% of customer complaints, resulting in a 25% decrease in escalation rates ● Processed over 1000 orders and returns, with a 99% accuracy rate ● Handled customer feedback and resolved issues, resulting in a 94% customer satisfaction rate, a 20% increase in customer retention, and a 15% increase in repeat business ● successfully listed products on Shopify, Esty, the company website, etc Luxperfumeoilz Customer support Representative| Customer Support| Sales Rep May 2022 – Dec 2023 ● Responded to customer inquiries and concerns via phone, email, chat ● Resolved customer complaints on time and provided a positive shopping experience ● Provided product or service information and guidance ● Troubleshoot problems and offered solutions ● Identified and reported recurrent customer issues and product defects ● Documented customer interactions and updated records less Roscol Communications Virtual Assistant| Appointment Schedular Dec 2017- Dec 2019 • Scheduled meetings and validated appointments on behalf of executives and team members. • Organized travel and hotel accommodations arrangements within assigned budgets for domestic meetings. • Managed email of the CEO • Reduced appointment cancellations by 80% by always checking upcoming appointment dates and times with clients, reaching out before scheduled time via phone and email correspondence, and keeping their records and files organized and up-to-date for accurate record-keeping purposes. Education Imo State University Owerri Pure Chemistry 11/2010 - 09/2015