Queeneth Akuchukwu Silas

I bring over 3 years of hands-on experience in customer service, customer support, and virtual assistance, with added expertise in data entry and administrative support. As a customer service representative, my experience in resolving inquiries and issues to ensure each customer walks away happy and loyal. From troubleshooting to providing product information, I make sure every interaction is smooth and positive. My knowledge of CRM tools like Hubspot and Zohodesk helps me manage customer relationships effectively, keeping track of interactions and ensuring nothing falls through the cracks.

As a customer support specialist, I tackle the more complex issues, offering detailed assistance and technical support. I thrive on solving problems by guiding customers through technical processes or providing step-by-step solutions. My goal is to make sure customers feel supported and understood, even in the trickiest situations. Using tools like HubSpot and Zoho CRM, ensured all customer data was meticulously organized and accessible, allowing me to deliver top-notch support efficiently.

In my virtual assistant role, I’ve mastered the art of multitasking remotely. From scheduling appointments and handling emails to coordinating projects and conducting research, I keep things running like a well-oiled machine. My organizational skills shine here, allowing my clients to focus on what they do best while I manage the behind-the-scenes work. My experience in data entry means I’m no stranger to updating databases and managing records accurately. Tools like Microsoft Office Suite and Google Workspace are my go-tos ensuring everything is streamlined and efficient.

Are you looking for someone who can blend excellent customer service with solid admin support? I'm here to help you achieve the success you dream of.