Queen Elliot

QUEEN ELLIOT CUSTOMER SERVICE AGENT | COLD/WARM CALLER | SALES DEVELOPER | APPOINTMENT SETTER- - | Abuja, Nigeria PROFESSIONAL SUMMARY I'm a highly motivated and goal oriented Customer Service and Sales professional with over three years of hands on experience in the U.S. service industry, specializing in client engagement, outbound calling, and appointment setting. Demonstrated ability to build rapport with clients, handle high call volumes, and consistently meet sales and service targets. Adept at using CRM tools, resolving customer issues efficiently, and providing tailored solutions across diverse industries, real estate, and life insurance. Passionate about helping clients make informed decisions while maintaining a positive brand image. Looking to bring my expertise, communication skills, and results-driven mindset into a dynamic, growth-oriented organization. KEY SKILLS ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ Clear Communication & Phone Etiquette Persistence & Resilience Time Management & Organization Adaptability & Emotional Intelligence Research & Qualification Skills Customer relationship skills & Technical Proficiency Empathy and Compassion Problem-Solving & Conflict Resolution Product Knowledge & Solution Selling Persuasion & Negotiation Objection Handling & Closing Technique KEY ACHIEVEMENTS ❖ Successfully resolved complex customer complaints and issues, resulting in increased customer loyalty and retention. ❖ Developed strong objection-handling skills, resulting in increased sales and appointments. ❖ Demonstrated high productivity and efficiency in making a large number of calls and achieving desired outcomes PROFESSIONAL EXPERIENCE Sales Representative | Prime Realty Solutions – Miami, FL Dec 2023 – July 2025  Generated qualified leads through 80+ outbound cold calls daily for residential and commercial real estate.  Scheduled property showings and virtual consultations, increasing agent-client meetings by 30%.  Consistently exceeded monthly lead conversion targets by 20%.  Maintained CRM records and provided detailed sales pipeline reporting to management. Cold calling/Appointment setter | Horizon Insurance Group – Dallas, TX Oct 2022 – Oct 2023  Conducted outbound calls to prospective clients, educating them on life, health, and property insurance options.  Maintained daily call lists and followed structured scripts to effectively engage prospects, handle objections, and secure appointments for policy consultations.  Scheduled over 40 client appointments monthly, contributing to a 25% increase in policy sales.  Built and maintained long term relationships, resulting in repeat business and referrals.  Collaborated with underwriters to tailor coverage solutions for client’s needs. Graphic design | Afia TV (Intern) | April 2020 ❖ Enhanced existing artwork by retouching images with precise attention to detail using Coreldraw. ❖ Develop visual branding elements such as logo, color palettes, typography, and brand guidelines that reflect a company's identity, values, and personality. ❖ Collaborated with the production team to develop innovative design concepts that meet client's objectives. EDUCATION ● B.S.C Entrepreneurship Federal university otuoke, Bayelsa State, Nigeria