Queen Ahaiwe

QUEEN AHAIWE Lagos State, Nigeria | - Email:- SUMMARY ● Energetic self-starter with 4 years of experience in managing administrative tasks, client communications, and project coordination, ensuring seamless operations ● Successfully handled scheduling, email management, and multitasking, consistently meeting deadlines in fast-paced environments. ● Proficient in Microsoft Office, Google Workspace, and various project management tools, enhancing productivity and efficiency. EDUCATION Abia State University – Abia State, Nigeria BSc, Animal Science CERTIFICATIONS Virtual Assistant Certification - ALX Africa Administrative Assistant Certification - UDEMY December 2009 – November 2014 August 2024 September 2023 WORK EXPERIENCE Virtual Assistant September 2023 - Present Investalility Realty – California, United State ● Managed daily administrative tasks, including email management, scheduling, and data entry specific to real estate operations and also boosting operational efficiency by 20%. ● Coordinated property showings and transactions, ensuring smooth client interactions. ● Organized virtual meetings and prepared property listings, accelerating follow-ups and increasing engagement. Administrative Assistant (Freelance) August 2022 - May 2023 Trim & Thrill consultancy limited – Lagos, Nigeria ● Provided remote support, managing calendars and travel logistics, improving team coordination.. ● Handled customer inquiries and maintained client relationships, enhancing retention by 15%. ● Assisted in social media content creation, driving a 15% increase in engagement. Customer Service Representative May 2020 - April- photography – Lagos, Nigeria. ● Handled customer inquiries and complaints, achieving a 90% satisfaction rate. ● Managed customer accounts and maintained client relationships, improving retention by 15%. ● Collaborated with the sales team to provide seamless support and ensure a positive customer experience. VOLUNTEER ACTIVITIES Event Volunteer September 2020 - Present ● Assisted in planning and executing events, contributing to a 15% increase in attendance. ● Provided on-site support, ensuring a smooth experience for participants and attendees. SDA Community Organization - Zaria, Kaduna State November 2016 ● Participated in local cleanup initiatives, positively impacting community aesthetics and fostering community spirit. ● Collaborated with team members to distribute food and supplies to those in need, enhancing local outreach efforts. SKILLS Administrative Support Strategic Planning Project Coordination Document Management Client Communication Time Management Tech-Savvy Social Media Management Customer Service Content Creation Bookkeeping Email Marketing Schedule Management Research Multitasking abilities Data Entry & Management INTERESTS Surfing the net Workflow Automations LANGUAGES Igbo - Native English - Fluent Research