Purity Kwatuha

PURITY KHAMETE KWATUHA MEDICAL VIRTUAL ASSISTANT PROFESSIONAL SUMMARY Medical Virtual Assistant with a Bachelor of Science in Nursing and over 2 years of experience in a healthcare setting supporting primary care and telehealth providers. Experienced in acting as the primary point of contact for patients, scheduling appointments, and managing follow-up communications to ensure timely care delivery and reduce missed visits. Skilled in assisting healthcare providers with documentation, medical records management, and updating patient information accurately in electronic health record (EHR) systems. Strong knowledge of medical terminology and medical administrative procedures, allowing me to provide clear explanations of medical procedures and instructions to patients to foster understanding and compliance. Recognized for excellent organizational skills, ability to multitask in a fast-paced environment, and maintaining confidentiality of patient information in accordance with HIPAA regulations and organizational policies. Proficient in office software, electronic health records, and scheduling systems to ensure smooth front-office and back-office operations. CORE SKILLS • Primary Point of Contact for Patients • Appointment Scheduling & Follow-Up Communications • Timely Care Delivery Coordination • Documentation & Medical Records Management • Electronic Health Record (EHR) Systems • Updating Patient Information Accurately • Medical Terminology • Medical Administrative Procedures • Clear Patient Communication & Education • HIPAA Regulations & Confidentiality • Organizational & Multitasking Skills • Office Software & Scheduling Systems • Professionalism & Discretion with Sensitive Information PROFESSIONAL EXPERIENCE Medical Virtual Assistant Sunrise Family Health Clinic – Remote 2024 – 2025 • Acted as the primary point of contact for patients, scheduling appointments and managing follow-up communications to support timely care delivery • Assisted healthcare providers with documentation and medical records management in electronic health record (EHR) systems • Updated patient information accurately and ensured complete chart documentation • Provided clear explanations of medical procedures, terminology, and visit instructions to improve patient understanding and compliance • Maintained confidentiality of patient information in accordance with HIPAA regulations and clinic policies • Managed multiple administrative tasks in a fast-paced primary care environment while maintaining professionalism Telehealth & Administrative Support Specialist Green Valley Internal Medicine – Remote 2023 – 2024 • Scheduled virtual appointments and coordinated provider calendars to reduce delays in care • Managed follow-up communications through phone and electronic messaging systems • Performed patient intake and ensured accurate documentation in EHR systems • Verified insurance eligibility and updated patient demographic information • Handled sensitive information discreetly while maintaining professionalism at all times CLINICAL EXPERIENCE Registered Nurse Nairobi West Hospital – Nairobi, Kenya 2021 – 2023 • Provided direct patient care in a fast-paced healthcare setting • Documented patient history, treatment plans, and progress notes accurately in hospital record systems • Educated patients on medical procedures, medications, and discharge instructions • Collaborated with physicians and healthcare professionals to ensure coordinated care delivery • Maintained strict adherence to confidentiality standards and professional ethics PROFESSIONAL QUALIFICATION Bachelor of Science in Nursing (BSN) Daystar University CERTIFICATIONS • HIPAA Compliance Training • Medical Billing & Coding Certification • Basic Life Support (BLS)