Purity Kwatuha

I am a Registered Nurse and experienced Medical Virtual Assistant, customer service support, Administrative assistant and General Virtual Assistant providing reliable remote healthcare administrative and clinical support. I combine clinical knowledge with strong organizational and customer service skills to help healthcare providers run efficient, well-coordinated practices.

I have supported clinics such as Sunrise Family Health Clinic (Remote) and Green Valley Internal Medicine (Remote), where I managed front-end and back-end operations to improve workflow efficiency and patient satisfaction.

What I Have Done

• Managed 30–50+ patient appointments weekly, reducing scheduling conflicts and no-shows through organized calendar management using Calendly and EHR scheduling systems.

• Verified insurance eligibility and benefits, helping reduce claim denials and supporting clean claims submission.

• Processed and tracked prior authorizations to prevent treatment delays.

• Conducted patient intake, triage support, and follow-up calls to improve care coordination.

• Maintained accurate and timely documentation in EHR/EMR systems including Athenahealth, Epic, Cerner, simple practice, and DrChrono.

• Supported billing teams with ICD-10 and CPT coding accuracy and claims follow-up.

• Responded to high-volume patient inquiries through phone, email, CRM systems, and Zendesk while maintaining professionalism and empathy.

• Coordinated telehealth visits and ensured providers had complete and updated patient records.

Tools & Systems I Use

Google Workspace | Microsoft Office Suite | Trello | ClickUp | Calendly | Slack

Epic | Cerner | Kareo | DrChrono | EHR/EMR Systems

Zendesk | CRM Tools | Telehealth Platforms(zoom, Doxy.me)

What I Offer Clients

• Reliable appointment scheduling and calendar management

• Accurate EHR documentation and medical records management

• Insurance verification and prior authorization support

• Medical billing and coding assistance

• Organized inbox and CRM management

• Professional customer support with clear communication

• HIPAA-compliant handling of sensitive information

• Strong multitasking in fast-paced environments

• Fast learner who adapts quickly to new systems and workflows

• Organized, detail-oriented, and proactive problem solver

My clinical background allows me to understand medical terminology, patient concerns, and provider workflows. My administrative experience ensures smooth operations, reduced errors, and improved patient experience.

If you are looking for a dependable virtual assistant who understands healthcare, administrative and customer service, I am ready to support your practice/ business and help you stay organized and efficient.