Promise Okoroafor

Promise Okoroafor Customer Support Contact Dynamic Customer Support Maestro with a proven track record of over five years, seamlessly blending administrative finesse with stellar customer service prowess. Acknowledged consistently for elevating performance standards and making impactful contributions to the triumph of customer support and administrative management endeavors. Renowned for a communication style that resonates, coupled with outstanding interpersonal skills. As a passionate coordinator, I am poised to enhance team success through unwavering dedication, meticulous attention to detail, and a mastery of organizational dynamics. Driven by a relentless desire to learn, grow, and surpass expectations. Elevate your team with my expertise and commitment to excellence. Phone Experience - Email - Address Abuja, Nigeria. Education 2014 Business Administration Port Harcourt Polytechnic May 2022 -March 2023 INFINOX CAPITAL, Abuja. Customer Support/Administrative Officer Efficiently managed customer inquiries, concerns, and concerns through various communication channels, ensuring timely and effective resolution. Applied strong organizational skills to streamline back-office processes, contributing to improved overall efficiency and customer satisfaction. Maintained meticulous records and documentation of customer interactions, feedback, and issue resolutions. Collaborated with cross-functional teams to address complex customer issues and provide comprehensive solutions. 2014 - 2015 Equity Trust And Fund Investment, Port Harcourt. Business Development Officer • Identified appropriate marketing channels and target customers for campaigns. • Increased brand awareness by developing technical and non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters. SKILLS • Strengthened marketing programs to capture new business and take advantage of changing trends in client markets. Communication Skills 2017 - 2021 Olivetree Diagnostics Services, Port Harcourt. Problem-Solving Customer Support Time Management • Actively listened to customers' requests, confirming full understanding before addressing concerns. Product Knowledge • Exceeded goals through effective task prioritization and great work ethic. Team Collaboration • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Conflict Resolution • Collaborated with department or management to achieve result. outstanding attendance record, consistently arriving to work ready to start immediately. Language English