Promise Okoroafor

I am a highly skilled and versatile professional with a rich background in virtual assistance, customer support, and sales representation. With a proven track record of excellence, I bring a unique blend of expertise that makes me an invaluable asset to any team.

My journey in the professional realm began with my role as a Sales Representative, where I honed my ability to connect with customers, understand their needs, and provide tailored solutions. This experience laid a strong foundation for my customer-centric approach, which has been a hallmark of my career.

As a remote customer support representative for Infinox Capital, a prominent forex trading firm, I showcased my ability to excel in a fast-paced and dynamic environment. I demonstrated exceptional proficiency in handling complex queries, providing timely resolutions, and ensuring customer satisfaction. My deep understanding of the forex industry, combined with my empathetic communication style, allowed me to build strong relationships with clients and contribute significantly to customer retention.

My expertise extends to the prop trading industry, where I worked with a leading firm as a virtual assistant and customer support representative. In this role, I not only provided top-notch support but also leveraged my skills to streamline operations and enhance client interactions. My ability to navigate the intricacies of prop trading and deliver outstanding service underscores my adaptability and quick learning capabilities.

Previously, I served as a Business Development Officer at Olivetree Diagnostics, a medical diagnostic firm. In this capacity, I was instrumental in driving business growth through strategic partnerships and innovative sales strategies. My experience in the medical diagnostics field further broadened my skill set, allowing me to excel in a highly specialized and technical industry.

I am also adept at using CRM tools such as Salesforce, HubSpot CRM, Intercom, Microsoft Dynamics CRM, and Zendesk. My proficiency with these platforms enables me to streamline workflows, enhance customer interactions, and provide data-driven insights that drive business success.

As a data analytics enthusiast who has studied with a women-focused tech institution, I bring a unique analytical perspective to my roles. My passion for technology and continuous learning ensures that I stay ahead of industry trends and leverage the latest tools to deliver exceptional results.

My combination of sales expertise, customer support excellence, and industry-specific knowledge makes me a professionally irresistible candidate. My diverse experience across the forex industry, prop trading, and medical diagnostics highlights my versatility and ability to thrive in varied environments. I am not just a professional; I am a dynamic problem solver and a strategic thinker, poised to make a significant impact in any organization I join.