Projit Paul
Location: Kolkata, West Bengal, India
Mobile: -/-
Email:-
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Professional Summary
Results-oriented PMO Analyst adept in project management and strategic planning while supporting multiple industries. Dedicated IT professional with 7+ year’s career experience delivering excellence in cross-functional team building and leadership. Exhibits superior communication organizational and analytical skills.
Core Competencies
Financial Management and tracking, Effort Optimization, Payout calculation and invoicing, Cost Forecasting
Project Management & PMO
Trend Analysis
Resource Management including Scheduling, Interviews, Performance Appraisals
Quality Management – ideas on KPIs and SLA
Exposure to US & European clients
Excellent communication skills , verbal & written
Strong analytical and organizational skills
Proficient in Microsoft Office, SQL queries
Proven Planning and scheduling knowledge
People Management
Quality Assurance and Compliance Management
Resourcing and Fulfilment
Training and Communication
Team Leader & Player with best results delivered.
Hands on experience on SQL Servers and Tally
Operational expertise with strong analytical skills
Numerous Workshops conducted on PMO roles & Responsibilities.
Quick learner with incomparable zeal to deliver best results.
Focused and pledged towards goals and achievements.
Employment History
October 2017 – Present at Brighter Brain LLC, Atlanta US
Role: Remote Quality Assurance Manager
Prepared daily, monthly and annual Performance Status Reports.
Activating and closing of performance improvement plans for low performing employees
Training and upskilling of PMO analysts and leads to standardize process.
Upskilling of direct reports and new joiners
Cross training of all employees to ensure smooth business flow whilst unavailability or absence
Tracking performance across teams to get best/worst reports.
Cascading and collecting feedback from customers on resources.
Collated, analyzed, documented & Presented company’s quarterly and half-yearly & Annual performance
Generated, maintained and analyzed Sales, Quality and Client Service reports.
Earlier Employment History
June 2013 – August 2017 at Wipro Technologies, Kolkata
Role: PMO & Finance Analyst
Projects: Philips Electronics, British Telecom.
Project Management & Operations:
Preparing SOW (statement of Work) & RLS (Resource loading Structure) with structural analysis on purchase orders and billing of employees.
Collecting Project Status Information, and update cycle of work plans, issues and changes collected from project leads at routine intervals,
Consolidation and analysis of the data collected from Project status information, comparing results with baseline and communicating status to the management for review;
Worked closely with various stakeholders for conducting different meetings, daily-stand-ups, weekly status meetings,
Gathering Project progress status and communicating the same to the client. Conducting review meetings and ensuring the delivery timelines have met the scheduled milestones.
Identifying corrective actions to address issues and risks properly (How can we get on track again); Implementing Corrective Action plan, if required, as decided by the management.
Working on Change Requests. Influencing the factors that could circumvent integrated change control so only approved changes are implemented
Measuring the ongoing project activities
Monitoring the project variables (cost, effort, scope, etc.) against the project management plan and the project performance baseline.
Laying down Work Plans with detailed schedules of activities, milestones, and deliverables of the
project team, and identifying the resources available to carry out the activities;
Preparing the Governance Plan by identifying the roles and responsibilities of each member of
the project team.
Lay down proper Work Breakdown Structure defining the specific deliverables due from each team member, at each stage of the project;
Responsible for preparing the Communication Plan, establishing the protocol, procedure, and
methods to communicate project information and issues among members of the team and with
the Client.
Configuration Management, filling up Forms and Templates to simplify communication, record-
keeping and reporting.
Participated in RFPs by gathering and integrating information from different key people and documenting the proposals. Formulating effort estimation
Rookie & Band management to maintain pyramid structure.
Driving company initiatives like rookie improvement and Newton’s cradle to enhance business and provide opportunities for
Providing in-house consultancy services to the project team on project related issues.
Finance Management:
Daily analysis of budget and revenue reports
Restriction and analysis of internal travels to save additional expenses
Weekly Tracking of COD (cost of delivery) and eradicate revenue loss positions.
Real time tracking on project expenses and accruals.
Revalidation on negative margin business to ensure smooth flow.
Trend analysis to optimize and enhance quarterly and annual profit
Strict follow up on accruals and cost tracking sheets
Maintain and report bonus and revenue calculation at account level
Billing and support analysis to maintain balance at company level.
PO and WO creation based on SOW and RLS
Invoicing and cost tracking for optimum results
Creation and management of CRs with estimation and execution
Monthly connect with Clients to explain and sort any discrepancies with invoicing or payment.
Creation & Tracking of credit notes to match numbers and targets.
Stakeholder Management:
Interacting with stakeholders like Customer, Revenue Manager, Technical Head, Offshore Delivery Head, Project Manager & Delivery managers regularly to improvise service and reporting.
Responsible for publishing annual service credit and bonus calculation report to be shared with the client.
Participated in internal calibrations with Quality and Operations team and ensured consistent scoring.
Weekly connect with delivery Managers on all operational and financial progress/ situations.
Consistently sent immediate email to managers and provided instant feedback on performance concerns, auditing complaint & refunds.
Information Management:
Monitored implementation of MIS processes and evaluated their effectiveness.
Single point of contact for all reporting activities
Self-initiated multiple reporting activities to give detailed status on all business parameters
Hands-on experience with statistical data collection and quality administration.
Responsible for preparing the MBR and QBR dashboards.
Preparing annual PMS Bell curve at account level.
Daily reporting at account level with detailed presentation on COD, Headcount and movements.
Conducted trend analysis based on results of monitors and improved quality and training needs.
Analyzed trends, identified training opportunities, and provided recommendations to management.
Resource Management:
Maintenance & Analysis of headcount.
Contractor fulfillment to ensure smooth flow of Business
Utilization of bench resources to eradicate/minimize revenue Loss
Head hunting with workforce management team to fulfill urgent requirements.
Real time tracking of Release, Billing & Finance.
Weekly, monthly & yearly review and improvisation of all operational processes.
Preparing and analyzing review decks for Delivery & operations.
Approving work orders for new contractors
Weekly connect with potential candidates to avoid time lapse
Deployment of future bench candidates and avoid increase in bench numbers
Weekly review on escalations & lags to avoid customer escalations on resourcing front
Earlier Employment History
Jan 2010-Jan 2013
Role: Team Leader-KBK InfoTech Pvt Ltd.
Need to handle a team of 25 agents, who provide technical support to UK customers & US.
Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Contributed to an 10% sales increase in 2012 by improving lead-generation and sales-tracking techniques
Academic Qualification
B.Com (Pass) Graduate from CSJM University in 2009.
Passed Higher Secondary Examination from WBCHSE in 2006.
Passed Madhyamik Examination from WBBSE in 2004.
Personal Dossier
Date of Birth:-
Marital status : Married
Languages: English, Hindi, Bengali.
Hobbies : Cricket, Music
