Priya Rajput

Priya Rajput-|| - || Noida || LinkedIn PROFESSIONAL SUMMARY Experienced Operations Specialist with a strong background in streamlining workflows, managing vendor relationships, and driving operational efficiency across diverse industries. Expertise in utilizing CRM tools like Salesforce and Arlo to optimize processes and improve service delivery. Skilled in compliance audits, contract negotiation, and educational consulting, with a focus on fostering collaboration and enhancing team performance. WORK EXPERIENCE: Red Education, Bangalore Operations & Sourcing Specialist         Managed operational workflows using Salesforce and Arlo, improving task efficiency by 20% through automated tracking and reporting. Processed training schedules and attendance records via vendor portals such as Palo Alto, Extreme Networks, Check Point, and ForgeRock, ensuring 100% accuracy in documentation. Coordinated with global vendors and stakeholders to resolve issues, reducing turnaround times for escalations by 15%. Streamlined data entry and reconciliation processes across platforms, improving data integrity by 25%. Provided operational support for certification programs, increasing completion rates by 30% through better scheduling and follow-ups. Delivered real-time updates and insights using Salesforce dashboards, supporting leadership in decisionmaking processes. Enhanced vendor relationship strategies by conducting quarterly performance reviews, which led to a 20% increase in on time delivery rates; established a feedback loop that improved communication and collaboration moving forward. Supported multiple teams during peak periods, ensuring seamless delivery of services with a 100% adherence to deadlines. Preston Consultancy (GoStudy), New Delhi Educational Consultant      April 2024 – November 2024 November 2023 – January 2024 Conducted in-depth research on 50+ international universities, delivering personalized guidance that raised student acceptance rates by 25%. Assessed students’ academic profiles and career objectives, aligning them with optimal university choices, which increased success in university placements by 30%. Assisted over 100 students in crafting impactful personal statements and application essays, leading to a 15% improvement in application outcomes. Guided students through visa application processes, reducing rejection rates by 10% and ensuring smoother approvals for 90% of cases. Revamped student application record management, accelerating processing time by 20% and enhancing data-driven decision-making. Australian Technical and Management College, New Delhi Agent Management Executive         Verified and onboarded 100+ agents, ensuring compliance with legal and operational standards, and reducing discrepancies by 20%. Conducted 10+ compliance audits, addressing regulatory gaps and increasing adherence rates by 15%. Delivered comprehensive client support, elevating satisfaction scores by 30% and building long-term partnerships with over 50 agents. Negotiated favourable contract terms with stakeholders, resulting in a 10% revenue increase year-overyear. Implemented streamlined documentation workflows, cutting response times for agent queries by 25%. Developed dashboards to track agent performance metrics, providing actionable insights to enhance operational decisions. Coordinated multi-stakeholder meetings, improving communication and reducing project delays by 15%. Supported strategic planning initiatives, aligning agent activities with organizational objectives and improving overall efficiency by 20%. Evelyn Learning Systems Pvt. Ltd. Noida Data Entry Operator      May 2022- June 2023 August 2019- June 2021 Executed high-volume data entry with 99% accuracy, safeguarding data integrity across various systems. Entered 1,000+ data points for e-learning materials, accelerating program development and improving resource accessibility by 20%. Collaborated with internal teams to streamline data entry operations, reducing processing time by 25% and enhancing team output. Conducted quality assurance checks, identifying and rectifying discrepancies, which improved data accuracy by 10%. Supported the recruitment process by screening 200+ candidates, organizing 50+ interviews, and coordinating assessments, enhancing hiring efficiency by 20%. SKILLS:  Salesforce  ZOHO  Asana  Office 365  Excel  PowerPoint  HubSpot  Arlo  WordPress  Power-BI  Notion  Jira  SQL  Tableau  Data Analysis & Management  Process Improvement & Standardization  Cross-functional Team Collaboration  Operational Documentation & Reporting  Compliance Audits & Regulatory Adherence  Contract Drafting & Negotiation  Research & Trend Analysis  Client Engagement & Relationship Management   Google Sheets  Slack  Trello  Canva  Tally ERP9  CERTIFICATION:     TATA GROUP- ESG | CERTIFICATE Goldman Sachs – Operation | CERTIFICATE BSG -Introduction to Strategy Consulting | CERTIFICATE Latham & Watkins - Emerging Companies | CERTIFICATE EDUCATION: NMIMS University PGDM- Banking & Finance- 2022 IGNOU B.Com-2018