Priti Singh

Priti Singh Knowledgeable and dedicated professional with excellent client Operational And Client Manager with clients. Providing leadership and serving as escalation point for oversight. Positive demeanor and proven skills in establishing rapport clients and internal departments. Delivers excellent client services while building and maintaining client relationships. Strong people Contact management skills coach, lead and develop employees. Skilled in Address process improvement and cross-functional collaboration. Ahmedabad, GJ, 382210 Phone streamlining operations and improving throughput through continuous Accomplished in building high-performing teams and inspiring staff to achieve goals. - E-mail- Education Work History 2021-11 Current Key Account Manager IDS NEXT Business Solution, Mumbai, Maharastra Ownership of entire account/group from sales 2020-08 - 2022-06 closure. MBA: Business Management Periodic review with accounts/group corporate team and share statistics periodically. Service relationship management quality to be Narsee Monjee Institute of maintained and being the first point of contact for Management Studies - any escalations. Mumbai Ensure customer uses complete product and 2014-06 - 2020-04 solutions as per group policies across group. BBa;Llb: Management And Law Understanding customer requirements and suggesting appropriate products. Diverting to sales in case it involves new licenses to be procured. Sardar Patel University - Testimonials & case studies from existing customers Anand to be shared with marketing. Liaising with other department for any new 3rd party Skills Leadership Client Management Team Handling Customer Service Decision-Making Client Relationships integrations & new geography requirements. 2021-07 - Strategic Account Manager 2021-09 Shukla information Solution, Ahmedabad, Gujarat Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients. Manage, maintain, keep strong relationships with all clients. Be available via phone, text, WhatsApp and email to answer their questions and concerns. Basic HTML and CSS Interacted with clients on regular basis to quickly alleviate issues and provide project updates. Schedule and attend group meetings with client / IT staff to resolve pending or ongoing issues that require multiple parties/vendors intervention- Operation Manager and Client Success Manager SiliconFin Group, Ahmedabad , Gujarat Managing client from acquisition, overlooking project deliverables as per schedule, monitoring project costs and timelines and generating monthly progress reports for clients and internal monitoring. Communicating with clients on regular basis updating them on their respective projects through emails, calls and face to face meetings. Design and implement business strategies, plans, and procedures. Set comprehensive goals for performance and growth. Establish policies that promote company culture and vision. Oversee daily operations of company and work of executives (Marketing, Sales, Finance etc.) Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction 2020-01 - Fraud Analyst and Customer Support 2021-02 Ttec india, Ahmedabad, Gujarat Responsible for monitoring various fraud detection queues and reports. Analyzes and reviews trends and customer account activity to detect potential fraud situations. Investigates suspicious alerts and assist investigation team as needed. Analyses and reviews transactions to detect emerging fraud trends. In event where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased. 2018-08 - Quality Analyst 2019-11 Advantmed , Ahmedabad , GJ Monitored inbound and outbound calls and documentation made by employees to provide constructive feedback. Ensuring that metrics such as Quality, Compliance & Productivity are met. Define SOPs as per process updates/product developments & cascade to team Developed and maintained quality assurance procedure documentation. Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity. Provides actionable data to various internal support groups as needed. Developed training materials, SOPs and work instructions to supplement new team member onboarding. 2017-08 - Customer Relationship Executive 2018-06 Kochar Infotec, Vadodara , Gujarat Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.. Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns. Strengthened customer relationships by listening to customer concerns and giving priority to service. Adhered to established policies, procedures, and compliance for satisfactory audit rating.