Knowledgeable and dedicated professional with excellent client oversight. Positive demeanor and proven skills in establishing rapport with clients. Providing leadership and serving as escalation point for clients and internal departments. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop employees. Skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals.