Priscilla Osei Bonsu

PRISCILLA OSEI BONSU Accra, Ghana 📧- 📞 - 💻 Remote Work Ready | Available Full-time or Part-time 🌟Professional Summary I’m a motivated and resourceful professional with a BSc in Biological Sciences and a passion for helping others through organized, reliable remote support. With hands-on experience assisting in my family’s construction and tile business, I’ve developed strong skills in customer service, inventory tracking, and administrative support. I’ve also supported clients with academic applications and completed certified training in Virtual Assistance, Customer Service, and Remote Work. I thrive in remote environments where communication, time management, and tech skills are essential. I’m confident using tools like Microsoft Office, Zoom, Canva, Trello, and Google Workspace, and I take pride in being dependable, proactive, and client-focused. I’m now seeking a remote role where I can contribute to a team, support daily operations, and continue growing professionally. 💼Professional Experience Customer Service & Admin Assistant Family Business – Building Materials & Tiles, Accra 2019 – 2024 * Responded to customer inquiries via phone, WhatsApp, and in-store * Managed stock records and delivery follow-ups using Excel * Created invoices, tracked orders, and resolved complaints efficiently * Improved communication flow, reducing customer complaints by 30% *National Service Personnel – Pathology Department* 37 Military Hospital, Accra 2022 – 2023 * Supported lab operations, data entry, and daily clerical functions * Scheduled appointments, filed reports, and maintained confidentiality * Handled sensitive patient and internal inquiries with professionalism *Freelance Academic & Admissions Assistant – Remote* Self-Employed 2024 – Present * Supported over 10 clients with international university applications * Reviewed personal statements, compiled application documents, and tracked deadlines * Delivered accurate and timely submissions, leading to successful admissions in the UK, US, and Canada 🎓Education Bachelor of Science in Biological Sciences University of Ghana, Legon 2018 – 2022 🖒 Certifications (All Completed in 2025) * Virtual Assistant Training – Stellar Staff Agency * Customer Service Fundamentals – Coursera * Remote Work Professional Certificate – Remote Skills Academy * Email and Chat Support Training – Udemy * Microsoft Office Specialist – Word, Excel, PowerPoint 📅Projects & Achievements * Reduced delivery delays by 30% by improving stock tracking in Excel * Assisted 10+ students with successful international university admissions * Maintained 100% accuracy in invoice and stock records over 2 years 🌐Languages * English – Fluent * Twi – Native Tools & Technology Microsoft Office Suite | Google Workspace | Trello | Zoom | Canva | WhatsApp Web | Notion | Slack