Priscilla Aguonye

PRISCILLA AGUONYE CUSTOMER SERVICE REPRESENTATIVE LinkedIn: Click Here PROFILE Portfolio: Click Here CONTACT - Customer Service Representative with a deep passion for people and a sharp eye for process. I have built my career around creating support experiences that are fast, human, and unforgettable. I have supported global teams remotely, achieving 95% CSAT scores and reducing response time by 30%. I am calm under pressure and committed to turning support into loyalty. WORK EXPERIENCE aguonyepriscilla866@gmail. com SKILLS Prompt and detailed Problem Solving Empathy Time Management Active Listening Effective Communication Product Knowledge Patience TOOLS USED Microsoft Office Google Workspace Trello Crisp live chat Zendesk Teams REFERENCE Elisha Olukanmi Phone: - Email :- Adilo (United States, Remote) Customer Service Representative 2021 - 2025 Onboarded new employees in line with companies policies and procedures. Handled support tickets via email, live chat and phone. Reduced response time by 30% by being proactive and organized. Worked with product teams to escalate bugs. Charbon Plus (United States, Remote) Customer Support/ Virtual Assistant 2020 - 2022 Created and managed purchase orders. Created and updated knowledge-based articles to improve self-service. Inputted and managed data in various formats Conducted surveys and collected feedbacks on customer experiences, NAF Officers’ Mess and Suites (Nigeria, On-site) Call Center Agent 2019 - 2020 Assisted customers with placing orders, processing payments, and updating order information. Handled inbound and outbound calls Escalated customer issues to the right authorities EDUCATION Bachelor’s of Science University of Benin, Benin City GPA: 3.37 / 4.0 2013 - 2017