Priscilla Aguonye

I am Priscilla, a results-driven customer service specialist with a proven track record of turning support into strategy and conversations into brand loyalty. I have built my career around creating support experiences thata re fast, human, and unforgettable.

With experience in remote-first environments, I have managed high volumes of tickets across email, phone and live chat while maintaining high CSAT scores and cutting response times by up to 30%. I have supported global users, onboarded new clients, written helpful knowledge base content, and contributed feedback that's helped product and ops teams improve customer touchpoints.

My superpower? Staying calm and solution-focused, even when tensions rise. I know how to listen beyond the words, identify pain points, and turn frustrated users into loyal ones. I do not answer questions, I anticipate them, and I adapt quickly to changing workflows, tools, and priorities.

I have worked with tools like Zendesk, Trello, Crisp live chat and I am always up for learning more, whether it is diving into a new CRM or suggesting automation that makes the team faster and more effective.

I do not just work in customer service, I CHAMPION IT. This is because I believe great support does not just solve problems. It drives loyalty, builds reputation, and sets companies apart.