PRISCA UZOAGBA
Results-driven Customer Support and Sales Executive with a
proven record of optimizing financial performance with 5 years
of experience in customer support, sales, administrative
assistance, and social media support. Proven ability to manage
customer inquiries and transactions efficiently while maintaining
a high level of organization and attention to detail.
Work Experience
Customer Consultant Care | IPF DIGITAL
Sept 2024 - April 2025
Live chat. Inbound and outbound calls.
Handling incoming emails.
Account management
Handling inquiries and complaints. Problem resolution increases by up
to 95%
CRM TOOLS: Salesforce and Jira CRM tools.
Customer Support Associate | Wise
Jan 2024 - Sept 2024
Customer resolution, Live chat, Getting feedback from customers,
Getting feedback from Team leads, Communicating with customers on
calls and email
Zendesk, Twilio, Jira, and Confluence CRM tools Customer Service
Support
Spearheaded automation, decreasing manual workload by 30%.
Tallink Group - Sales and Customer Support Representative
Jan 2023 - Jan 2024
Helping customers with complaints and questions about our products
and services
Generating sales and customer retention
Upselling products when necessary
Provide excellent customer service to customers Multi Multi-tasking on
other duties
Getfit Technologies - Sales and Social Media support Agent
Aug 2020 - Sept 2022
Decision making, Critical thinking, and problem-solving skills
Good leadership quality
Generating sales and customer retention increases by 30%.
Effective time management
Communication Skills, Customer Service Skills
Making outbound and inbound calls, providing solutions to customers’
complaints.
Handling the orders on the website,
Skills
Technical Skills
Financial Analysis
Time and Leadership
Management
Customer Satisfaction
Sales input and customer
retention
Collaboration & Workflow
Process management
Tools
Zendesk, Salesforce, Jira,
Gorgias, Shopify
Finance Software
Data & Productivity tools
Support Channels
Languages
English (Fluent)
Igbo (Proficient)
Certification
Customer service: Call control
strategies.
Speaking Confidently &
effectively.
Listening to customers.
Certificate of basic first
Aid/CPR
Additional Information
Temporarily served as Team
Lead in Getfit Technologies
and La Mariposa.
Volunteer at Local Children’s
Home.
