Prisca Uzoagba

I help SaaS, fintech, and e-commerce businesses retain customers through fast, empathetic live chat and email support using Zendesk, Shopify, Jira, Freshdesk, and Salesforce. With 6 years of experience, I handle high-volume support while maintaining excellent customer satisfaction.

Over the years, I’ve:

♦️ Handled 100+ tickets daily across multiple channels while maintaining high CSAT.

♦️ Reduced repeat complaints by identifying root causes and escalating for permanent fixes.

♦️ Improved response time and workflow efficiency through better ticket prioritization.

♦️ Supported international customers across Europe, Africa, Australia and the US.

♦️ Converted hesitant customers through empathetic upselling and retention strategies.

✅ What I bring to the table:

♦️Expert in CRM tools: Zendesk, Freshdesk, Gorgias, Salesforce, Jira, Confluence, Twilio.

♦️Fast, clear communicator — fluent in English, with strong grammar and tone

♦️Multi-channel support: chat, email, calls, and ticketing

♦️Problem solver: I deescalate issues and offer practical solutions fast

♦️Order tracking, refunds & billing support

💬 I’m known for my calm communication, reliability, fast learning ability, and strong problem-solving skills. I don’t just “reply to customers”, I help improve support systems and protect your brand reputation.

📌 Available 30+ hours/week

📌 Open to long-term contracts & contract-to-hire

📌 Ready to start immediately

If you’re looking for someone who treats your customers like your business depends on them, let’s talk.

Send a message here, so I can tell you more about my services!