Prisca Francis

PROFILE Prisca Francis HR GENERALIST/CUSTOMER SERVICE EXPERT Experienced HR and Customer service generalist with 6 years of experience in all aspects of human resources. Skilled in employee relations, performance management, benefits administration, and compliance. Strong problem-solving and communication skills. Passionate about creating a positive work environment and enhancing employee engagement. DETAILS EMPLOYMENT HISTORY ADDRESS: United Kingdom Customer Service Agent, Menzies Aviation (Easyjet) PHONE:- Apr 2023 — Present EMAIL:- • Process customers using an automated DCS or manual system ensuring full compliance with regulatory company airline standards. • Offer a ticketing service to our blue team customers. • Process payments for excess baggage and accounting of monies taken. • Re-issuing tickets on an ADHOC basis either on a voluntary or involuntary basis calculating if any additional payments on reissued tickets are required and collecting the correct amounts. • Deal with disruption and irregularities with confidence and composure. • Communicate clearly and concisely with passengers over the phone and face to face. • Working in all customer service departments including check-in, departures, and arrivals Linkedin: linkedin.com/in/priscafrancis- SKILLS ❖ ❖ ❖ ❖ ❖ ❖ Customer service Recruiting HR Administration Payroll Specialist Data Analytics Management HR Administrator, Habiba Balogun Consulting Limited Sep 2020 — Mar 2023 • Handled HR administration tasks, demonstrating strong organizational skills and attention to detail. • Calculate wages, salaries, bonuses, commissions, and other forms of compensation for employees based on their hours worked and any applicable wage rates. • Deduct taxes, Social Security contributions, retirement plan contributions, and other applicable deductions from employee paychecks. • Process adjustments, such as wage garnishments, benefits changes, and voluntary deductions. • • • • • • Generate and distribute paychecks or facilitate electronic fund transfers (direct deposits) to employees. Managed data entry and maintained accurate HR records. Provided support to HR shared services, ensuring efficient and timely delivery of HR services. Utilized Workday system for HR processes and data management. Developed a comprehensive understanding of end-to-end HR processes, policies, and procedures. Proactively identified and resolved potential problems, taking necessary Senior Recruitment Specialist, Habiba Balogun Consulting Limited Sep 2019 — Sep 2020 • • • • • • • • • • Managed full-cycle recruitment for various roles across the company, including engineering, sales, and marketing. Built relationships with hiring managers and provided guidance on recruitment best practices. Conducted market research to stay up-to-date with the latest trends and technologies in recruitment. Developed and executed recruitment marketing campaigns to attract passive candidates. Coordinated and attended career fairs and networking events to promote the company brand. Negotiated job offers and managed the closing process. Calculate wages, salaries, bonuses, commissions, and other forms of compensation for employees based on their hours worked and any applicable wage rates. Deduct taxes, Payee contributions, retirement plan contributions, and other applicable deductions from employee paychecks. Process adjustments, such as wage garnishments, benefits changes, and voluntary deductions. Generate and distribute paychecks or facilitate electronic fund transfers. HR Coordinator, Thinkmint Real Estate Sep 2018— Aug 2019 • • • • • • • Assisted with recruitment by posting job openings, screening resumes, and scheduling interviews. Coordinated new hire orientation and onboarding. Administered the company and attendance system and processed payroll. Assisted with benefits administration and open enrollment. Managed employee records and ensured compliance with company policies and procedures. Coordinated employee training and development programs. Assisted with employee relations issues and conducted exit interviews. HR Team Lead, Fintel Safety Industries Jan 2016 — Jun 2018 • • • • • • • • • Led a team to provide consistent and professional client service, ensuring a positive experience for all stakeholders. Managed daily workload and tasks, exceeding service and SLA expectations. Developed and delivered training programs, improving team performance and meeting role requirements. Produced management information to review productivity, accuracy, and overall performance, implementing process improvements based on data insights. Implemented process-engineering initiatives, resulting in reduced case volumes and increased direct access usage. Established work-checking mechanisms to ensure quality documentation and system updates. Supported annual events and projects, such as salary reviews and acquisitions, by providing necessary resources and processes. Collaborated with cross-functional teams, including Payroll, IT, and Finance, to maximize efficiencies and support HR process changes. Worked closely with HR centers of excellence, HR business partners, and other HR teams to minimize duplication of effort and drive process improvements. EDUCATION Bachelor of Science in Accounting Graduate summa cum laude REFERENCES Available upon request