PRISCA AGU
VIRTUAL ASSISTANT
Enugu, Nigeria •-• -
CAREER OBJECTIVE
To leverage my exceptional organizational skills, proficiency in digital tools, and ability to manage multiple tasks efficiently in a dynamic environment as a Virtual Assistant. My goal is to support business operations by providing high-quality administrative assistance, streamlining processes, and contributing to the overall success of the team. With a strong background in communication, time management, and problem-solving, I aim to enhance productivity and client satisfaction while continuously developing my professional skills in a fast-paced, results-driven organization.
PROFESSIONAL EXPERIENCE
CENTRE COURT ASSOCIATES LIMITED Enugu, Nigeria Administrative Officer: 2022 - 2024
Saddled with the responsibility for using various so ware programs, such as word processing, spreadsheets and databases for company and clients records.
Maintained office systems and equipment such as printers, scanners, computers, and other equipment are functioning properly and keeping backups of important data.
High level data entry and management which ensured entering and organizing data into computer systems, ensuring accuracy and completeness.
Provided excellent customer service which involved greeting clients, handling inquiries, and ensuring a smooth experience during their interaction with the company.
AFDIL LIMITED Enugu, Nigeria
Customer Support Manager (IT Intern): 2020 - 2021
Provided technical support to users which involved answering basic user questions about medical so ware and hardware. Handled troubleshooting common issues, reset passwords, and escalated complex problems to senior IT staff.
Maintained and updated IT systems by assisting with installing and configuring new electronic health record so ware, performing routine backups, and applying security patches.
Created clear and concise documentation of procedures and solutions which was a crucial part of company management.
Assisted with customer service which involved responding to customer inquiries about using the company's so ware and online services, helping them navigate technical aspects of their accounts.
CORE SKILL COMPETENCE
Email Management and Appointment scheduling, Customer Support, Technical Support.
Documentation, Troubleshooting, Medical Software (EHR) Organisation.
Time Management, Attention to Details, Data Entry.
Communication (Verbal & Written), Software Proficiency and Automation.
EDUCATION
FEDERAL UNIVERSITY OF TECHNOLOGY Owerri, Nigeria
BSc Bachelor of Science (Dental Laboratory Technology) 2019 - 2024
SIX (6) weeks intensive online training as a virtual assistant. 2024
Eight (8) weeks intensive training program as a virtual assistant with certification 2024
from ALX.
