Princess Mae Casal Galang

Juris Doctor/Law (Post-Graduate Study) San Pablo Colleges Graduated- 2022 Bachelor of Science in Psychology (Graduate Study) Canossa College Graduated - 2015 Communication Skills (listening, verbal, written) ability to listen, write and speak English language effectively. Analytical/Research Skills. Ability to assess a situation and seek multiple perspectives, gather more information if necessary and identify key issues that need to be addressed. Birthdate: July 18, 1995 Gender: Female Age: 27 Religion: Catholic Nationality: Filipino Civil Status: Single Computer/Technical Literacy. Basic understanding of computer hardware and software especially word processing spreadsheets and email. Interpersonal Skills. Ability to relate to my co-workers, to inspire others to participate and mitigate conflict with co-workers. Planning/organizing Skills. Ability to design, plan, organize and implement projects and task within an allotted time frame. Attentiveness; Effective Listener; Engaging and pleasing personality; Problem-Solving Ability; Willingness to learn and Strong time management skills Place of Birth: San Pablo, Laguna Entrepreneur/Businesswoman (Part-time) General Merchandise & Retail Company -) ✓ Civil Service Eligibility (CS Professional) - ✓ R.A 1080 (Registered Psychometrician) - Handles online retail shop Promote business in different social media platforms (Facebook, Tiktok, Twitter, Instagram, etc.) Exposed in the navigation of various e-commerce platforms such as Shopee, Alibaba, Etsy, Shopify, Amazon, Lazada, etc.) Making inventories for stocks, sales and business trends using Microsoft applications Freelancer/General Virtual Assistant (Part-Time) -) - Providing administrative support Exposed in Google Workspace applications (Google Sheets, Drive, Gmail, Calendar, Docs, Chat, Meet, Slides, etc.) Calendar management (Calendly and Google Calendar) Appointment setting, giving follow-ups and reminders to clients - Making inbound and outbound project-related calls E-mail and phone support (call & chat support) Data encoding Transcribing meeting recordings and minutes Online Transcriptionist Exposed in navigation of MS OFFICE (Excel, Word, Powerpoint, Outlook, etc.) Administrative Assistant/Administrative Aide VI (Full-time) Department of Public Works and Highways Administrative Department & Planning Department (August 2016-February 2021) - Address: San Pablo City, Laguna Phone: - Email:- English- Full Professional Proficiency Assisted HR Officer in the recruitment process Safekeeping, organizing company and employees’ records Making minutes of meetings; transcribing recorded meetings, training, seminars and webinars Drafting correspondences, memo, office orders, and other office communications Assisting the unit head in meeting with clients, resolving disputes and accommodating work-related queries Making outbound and receiving inbound calls from clients Customer Service Associate (Telco Account) DirectTV & Macy’s Credit Card (Full-time) Convergys Philippines Services Corporation -) - Making inbound and outbound calls Resolving billing disputes Troubleshooting minimal technical problems Processing payments and answering billing inquiries Processing refunds, rebates, etc. Checking eligibility of clients for discounts and store promos Assisting in-store employees with relation to customers’ concerns Enrollment of new customers Handling sensitive and confidential information of clients/customers Providing excellent customer service guided by proper metrics and average handling time Filipino- Native Proficiency MICHELLE A. DEABELOS San Pablo City, Laguna EUGENE PARANAQUE Los Banos City, Laguna NOEMIE L. RIGON San Pablo City, Laguna I hereby certify that the above information is true and correct according to the best of my knowledge and belief.