Princess Mae Casal Galang

o Assisted Human Resource Officer in the recruitment process (preparation of contract service, documentary requirements of applicants, receiving and sorting applications of applicants) o Safekeeping, organizing company and employees’ records o Made minutes of meetings; transcribing recorded meetings, training, seminars and webinars o Drafted correspondences, memo, office orders, and other office communications o Assisted the unit head in meeting with clients, resolving disputes and accommodating work-related queries o Made outbound and received inbound calls from clients o Performed administrative tasks and clerical works o Assisted the unit head in conducting ocular inspections o Organized and scheduled appointments o Wrote and distributed email, correspondence memos, letters, faxes and forms o Assisted in the preparation of regularly scheduled reports o Develop and maintain a filing system o Provide general support to visitors o Act as the point of contact for internal and external clients o Assisted clients with right-of-way concerns/complaints

o Making inbound and outbound calls o Resolving billing disputes o Troubleshooting minimal technical problems o Processing payments and answering billing inquiries o Processing refunds, rebates, etc. o Checking eligibility of clients for discounts and store promos o Assisting in-store employees with relation to customers’ concerns o Enrollment of new customers o Handling sensitive and confidential information of clients/customers o Providing excellent customer service guided by proper metrics and average handling time