Princess Laxamana

PRINCESS AYUYAO LAXAMANA #372 Blk. 3 Sitio Jurassic Sta. Cruz, Tarlac City Phone #: - Email Add:- OBJECTIVE: To be part of a company that promotes career growth by motivating employees to improve their skills. WORK EXPERIENCE: MyFreightStaff (April2017 – present) Operations Virtual Assistant Check on missed appointments from previous day and call to follow up if needed. Manage email and respond to customer requests Track tasks through excel file. Hewlett Packard Enterprise (April 2015 - March 2017) Customer Solutions Specialist (GuthyRenker) Provides assistance in product usage and billing inquiry Review billing and process refund if necessary Build value to product and retain customers who wants to cancel Process and create new accounts Startek, Inc. (August 2012 – March 2015) Technical Support Representative - Tier 2 (Time Warner Cable) Provides troubleshooting steps for cable, phone and internet issue. Schedules truck roll for service calls and onsite visits. Sykes Asia (February 2012 – July 2012) Customer Service Representative (Expedia) -Handles flight and hotel reservations around the world. -Answer customer inquiries about availability and amenities. -Compare hotel prices in the area that would meet customer's preference Sutherland Global Services (August 2011 – February 2012) Billing and Sales Representative (AT&T) Provides information on products offered. Gives thorough explanation on inquiries about billing statements. Handles billing disputes and processes account payments. EDUCATIONAL BACKGROUND: Bachelor of Science in Information Technology2007 - 2009 Major in Office Information System AMA Computer Learning Center Bachelor of Science in Business Administration2005 - 2007 Major in Accountancy Tarlac State University Secondary Education: St. Columban College2001 - 2005 Olongapo City, Philippines CHARACTER REFERENCE: Nitzer Sabeniano Subject Matter Expert (Startek Inc.) - Jasmin Ferrer Team Lead (Hewlett Packard Enterprise- Reiner Jacela Team Lead (Startek Inc) -