Princess Kayode

PRINCESS OMOLOLA KAYODE Virtual Assistant || Administrative Support GMT+0 SKILLS SUMMARY Virtual Assistance and Client Services Results-driven Virtual Assistant with experience supporting remote teams in administrative operations, customer support, and digital workflows. Skilled in managing 40–80 daily tasks and client interactions, maintaining accurate records, and improving workflow efficiency. Proven ability to support executives, manage communications, and ensure timely task completion in remote environments.      Calendar and email management Appointment scheduling and coordination Inquiry handling and issue resolution Complaint and escalation management Travel planning and logistics coordination WORK EXPERIENCE Administrative and Operations Support Virtual Assistant | Operations DIGITAL WITCH SUPPORT TEAM, NIGERIA. Remote | January 2025 – Present.       Data entry and database management Task and workflow coordination CRM and records management Report preparation and documentation Process improvement and efficiency Communication and Interpersonal Skills      Written and verbal communication Engagements and relationship building Time management and multitasking Attention to detail and problem-solving Team collaboration and adaptability       Managed 50–80 daily administrative and operations support tasks, ensuring timely and accurate completion Responded to 40–70 inquiries daily via email and chat, maintaining response times under 2 hours Scheduled and coordinated 20–30 meetings monthly, ensuring 100% calendar accuracy and zero conflicts Maintained and updated 1,000+ client records with 100% data accuracy and proper documentation Supported onboarding of 80–120 new students monthly, assisting with platform access and issue resolution Handled complaints and escalations professionally, contributing to a 95%+ customer satisfaction rate Assisted with task and project coordination, ensuring 95%+ on-time completion of deliverables Developed and utilized response templates, reducing response time by 30% and improving communication consistency. Monitored recurring issues and contributed to process improvements, reducing ticket volume by 15–20%. EDUCATION  Bachelor of Science (B.Sc.) | Accounting University College of Management Studies, Ghana | 2018.  CERTIFICATIONS PROJECT EXPERIENCE In-Demand IT Support Skills Digital Witch Support Community | 2026. Data Entry & CRM Optimization Project | 1-month Contract. Tools: Zendesk, Hubspot CRM, Google Sheets, Slack Remote | February 2026. TOOLS CRM: Hubspot, Freshdesk, Zendesk. Collaboration: Dropbox, Drive. Communication: Slack, Teams, Loom. Outreach: Lemlist, Apollo, Mailchimp. Scheduling: Calendly, Pick Time. Time Tracking: Clockify, Time Doctor Task Management: Trello, ClickUp. Data Management: Docs, Sheets  LANGUAGES  English Language (Fluent)     Managed 60–100 administrative and client-related tasks daily, supporting business operations in a remote environment Updated and maintained 1,500+ CRM records, ensuring data accuracy, consistency, and proper categorization Coordinated schedules and meetings across teams, improving time management and operational efficiency Created tracking systems and reports, improving visibility into tasks and performance by 35% Collaborated with support teams to align CRM data with ticketing systems, improving issue tracking and resolution workflows. Created simple dashboards to track data accuracy, updates, and activity logs, improving reporting visibility by 35%.