Princess Joy Tagaan

Princess Joy Tagaan Energetic Scheduler and Customer Support Specialist with 7+ years of experience turning tricky calls into smooth solutions. Skilled in calendar management, problem-solving, and patient support - whether booking appointments or troubleshooting tech issues. The go-to person for keeping things on track, clients happy, and teams smiling. Email address:-Contact #: +63 *** *** 2885 Address: Tagbilaran City, Bohol, Philippines, 6300 Education: Bachelor's in Hotel & Restaurant Services Technology CUSTOMER SERVICE REPRESENTATIVE TaskUs Philippines Inc| June 2022- July 2024 SCHEDULER & CUSTOMER SUPPORT SPECIALIST Center for Dermatology & Plastic Surgery| June 2025 - August 2025 ●​ Orchestrated dermatology appointments through managing inbound calls, processing referrals, and utilizing online booking platforms, ensuring adherence to HIPAA regulations. ●​ ​Validated patient information and maintained precise records using electronic health systems(NextGen, Phreesia, EMA). ●​ Collaborated with clinical staff to streamline schedules and enhance patient flow. APPOINTMENT SETTER Marketing Storm Leads| December 2024 January 2025 ●​ Conducted cold calls targeting warm leads for a roofing company. ●​ Scheduled appointments with qualified leads. ●​ Coordinated with team members to set appointments efficiently. ●​ ​Managed inbound calls, delivering a high level of customer support to priority customers utilizing Uber services. ●​ Teamed up with other departments to ensure customer needs were effectively addressed. ●​ Achieved recognition as one of the Top 5 agents of the month. CUSTOMER SERVICE REPRESENTATIVE Convergys/Concentrix Philippines Inc| September 2017 - June 2022 ●​ Processed inbound calls and chats, providing accurate responses to Sprint/T-Mobile customers and administering troubleshooting guidance for device-related issues ●​ Contributed to corporate goals by targeting increased sales and incentives. ●​ Received training in administrative tasks and support roles to prepare for a potential job promotion. TEAM MEMBER Kuwait Food Company (Americana) | April 2013 - April 2015 TEAM MEMBER Pizza Hut Philippines (Philippine Pizza Inc) | April 2012 - April 2013 ●​ Cashiering and order-taking ( Dine-In, Take-Out, Drive-Thru, and delivery) in a KFC fast food restaurant ●​ Food and a sandwich making ●​ Cashiering and order taking for take-out ●​ Food and pizza-making, and preparation tasks ● ● ● ● ● ● ● ​ ​ ​ ​ ​ ​ ​ ● ​ ● ​ ● ​ ● ​ ● ​ ● ​ ● ​ ● ​ ● ​ ● ​ ● ​ ● ​ ● ​ ● ​ ● ​ ● ​ ● ​ -Customer Service -Appointment setting -Active Listening -Clear Communication -Empathy Patience -Problem-Solving -Google Calendar Management -NextGen -EMA -Phreesia -G Suite -MS Office -Salesforce -Canva -Icare -CST -Bliss -Readymode -Slack -Facebook -Instagram -Linkedin -Teams -Google Calendar