Princess Joy Tagaan

I am an energetic and highly organized Scheduler and Customer Support Specialist with over 7 years of experience in delivering seamless, patient-focused service across healthcare and customer service industries. Throughout my career, I have developed a strong reputation as the go-to person for keeping operations on track, solving problems efficiently, and supporting both clients and teams with professionalism and empathy.

My core expertise lies in appointment setting, calendar management, and customer service—particularly in medical and service-based environments. I’ve worked with dermatology and plastic surgery centers, healthcare tech platforms, and large-scale customer service providers, giving me a deep understanding of managing complex schedules, handling high-volume inbound calls, and delivering solutions that enhance both customer satisfaction and operational flow.

In my most recent role as a Scheduler and Customer Support Specialist for a dermatology clinic, I successfully handled appointment coordination, referral processing, and patient verification using tools like NextGen, EMA, Phreesia, and Google Calendar. I consistently ensured accurate data entry, cross-platform communication, and smooth collaboration with clinical teams to reduce scheduling errors and improve patient experience.

My background also includes experience in appointment setting for marketing leads, where I connected potential clients to sales teams through targeted outreach and CRM tools like Salesforce. Additionally, I thrived in fast-paced customer service environments, achieving top performance recognition for handling escalations, resolving issues efficiently, and managing diverse support channels.

I’m highly proficient in a wide range of tools including MS Office, GSuite, Zoom, Slack, Canva, and communication platforms like RingCentral and email management systems. I also bring strong soft skills—empathy, clear communication, active listening, and problem-solving—which I use to build trust with clients and ensure their needs are met with care and accuracy.

Whether I’m coordinating back-to-back appointments, supporting a team, or guiding customers through complex issues, I bring a proactive attitude and a commitment to delivering smooth, supportive service every time. I am passionate about creating order out of chaos, supporting people with patience, and continually learning new systems to enhance productivity.