Princess Grace Dela Cerna

I am Princess Grace dela Cerna. My friends call me Grace. I am an experienced virtual assistant that could offer you the virtual services that you are looking for.

I started working in the BPO industry since 2010 as a customer service associate. Since then, I have gained experience in back office such as Human Resources and Customer Service. I have also worked as a Transaction Coordinator in a US-based brokerage that exposed me to Real Estate.

I understand that in this modern age, the competition is fierce and people who doesn’t come up with the new will be left out. It is important to innovate new ideas from the old ones. We have to be forward-thinking on how we can improve our services.

We have to be entrepreneurial; we have to know the industry inside out and be able to exploit that knowledge to create bold opportunities.

We have to visionary of the future to produce surprising results. We must defy the ordinary to stand out from the rest.

We can do those by doing these things:

1. Offer the best customer service with a tweak of modern ideas.

2. Communicate using phone, email and even social media since a lot of people are in social medias these days.

3. Use social media as our main advertising app as well as email blasting. This way, we can reach out to more prospect clients.

4. Maintain good relationship with past clients and fellow agents or brokers.

5. Do annual programs that could bring camaraderie on the industry.

I know how frustrating it is to juggle appointments, inspections and doing documents. That’s why I am here to help you. I can offer you the costumer service, communication and problem-solving skills you are seeking.

BOLD SOLUTIONS FOR MODERN NECESSITIES.

Want to know my services? Let have a quick chat!