Princess

Princess Hannah Caong High-performing Administrative Assistant with extensive experience working with diverse client base and delivering exceptional results. Skilled in providing exceptional service. CONTACT "#$%&' 🏠 London, TW13 7FD ✆- ✉- SKILLS e c i t c • • Data entry documentation a r p t s e b s e c r u o s e r n a m u H • • Multitasking and prioritization EXPERIENCE May 2016 to August 2020 Adminnistrative Assistant – Sultan Bin Absulaziz Humanitarian City Hospital, Riyadh, Kingdom of Saudi Arabia • Organized and streamlined file room operations for 2000 Employees, which led to smoother workflows. • Executed HR department clerical duties such as filing, sorting and delivering mail and bookkeeping. • Communicated effectively with departments to submit requirements for audits, working tirelessly to finish completing the personnel files. Performed customer service functions by answering 30 to 40 phone calls daily • Responded to questions and concerns of current employees and new hires. • Provided full assistance as executive secretary to the HR director. • Handling emails, memorandums, policies and Employee relations concerns. • Researching facts and feedbacks about employee requests and present it to the HR director to be reviewed and approved. • Provided high level of administrative support, which included copying and distributing documents. February 2013 to November 2015 Technical Support Representative – Telus International, Taguig, Metro Manila Philippines • Addressed negative customer feedback immediately. • Provided high level of support for unhappy customers • Maintained excellent team relationships by helping colleagues with complex customer issues, complaints, computer malfunctions and questions. • Resolved customer questions, issues and complaints. • Set up repair appointments with service professionals. • Enhanced customer satisfaction ratings by resolving issues efficiently • December 2009 to February 2012 Online English Tutor – Yale Academy, Pasig City, Metro Manila Philippines. • Evaluated students through application activities such as writing and speaking and listening. • Adapted teaching methods and lesson plans to changing student needs to increase classroom participation by 100% • Used visuals and props related to the subject to engage students during class lectures. • Helped students with subject knowledge as well as general abilities in learning, studying and retaining information. • Organized fun, educational activities which allowed students to boost literacy and fluency skills through interactive learning. • Assisted students of all skill levels in English speaking EDUCATION March 2009 Diploma of Higher Education Information Technology Datamex Institute of Computer Technology • Tracking documents • Scheduling and diary • Administrative operations • Resourceful • Customer Service •