I am a Strategic Management graduate with hands-on experience in business development, sales support, and client relationship management. I have worked in the ICT and service sector, where I supported lead generation, client engagement, and follow-ups to help improve customer retention and drive growth.
In my recent role, I have been involved in identifying potential clients through research, referrals, and outreach. I regularly engage prospects to understand their needs and guide them toward suitable solutions. I have also supported proposal preparation, presentations, and early-stage client discussions, which have helped me build confidence in communicating value and handling client interactions.
I am comfortable working with CRM tools to track leads, manage pipelines, and keep records organized. I pay attention to detail and ensure that follow-ups are done on time, especially for renewals and inactive clients. This has helped improve customer relationships and maintain consistent communication with clients.
Beyond sales, I have experience in market research and basic data analysis. I enjoy learning about different industries, understanding customer behavior, and identifying opportunities that can support business growth. I am also confident using tools like Microsoft Word, Excel, and email platforms for reporting and communication.
I would describe myself as self-motivated, reliable, and willing to learn. I work well both independently and in a team environment, and I am always open to feedback and improvement. My background in training and mentorship has also strengthened my communication and interpersonal skills.
I am now looking for remote opportunities where I can contribute to business development, sales, or client support teams. My goal is to continue growing my skills while adding value through consistent effort, strong client relationships, and a results-focused approach.