Prince Ross

PRINCE ROSS MARTIN GABAS CONTACT Poblacion Sur, Maria Siquijor, Philippines 6229- SKILLS • • • • • • • • • • • • • • • • • • • Workforce mentoring Case management Administrative support specialist Customer service-orientated Slack Invoice processing Supply inventory management Retail inventory management Store inventory management Warehouse inventory management Efficient data entry Sales strategies and planning Operations planning Page optimisation SEO Communication skills Problem-solving Microsoft Office Google Suite (Docs & Sheets) CERTIFICATIONS You can check my previous company's endorsement letter for me through this link : https://drive.google.com/file/d/10eFA54i zjLRQF_raO5twdo1n9UqPayXM/view? usp=share_link EXPERIENCED CRMS • Squarespace Inventory and Order • • • • • • management system Hubstaff XERO FRESHDESK Google Suite Gmail Oracle NetSuite Experienced Executive Assistant with 3 years of experience in highlevel online management. Demonstrates key strengths in administrative planning, problem-solving and organisation. Readily adapts to change and exceeds expectations in quality. Driven and resourceful Senior Manager with a can-do attitude. Personable with ability to stay calm under pressure. Trustworthy upholds confidentiality. Experienced administration support with ability to perform wide range of tasks. Highly organised with attention to detail. Flexible and adaptable. EXPERIENCE August 2019 - October 2022 Executive Assistant Weehoo, Florida, USA 3 Years of : • Supervised executive calendars while supporting administrative team to facilitate smooth operational flow. • Conserved senior executive's time by drafting letters and documents, collecting and analysing information and initiating communications. • Distributed incoming mail to correct staff members only to preserve privacy of confidential information. • Coordinated coding and authorisation of invoices, credit card statements and expense reimbursements for payment. • Acted as primary point of administrative contact and liaison with other offices, individuals and external organisations to streamline communications. • Used own initiative to delegate matters requiring immediate attention to other staff in absence of CEO. July 2019 - October 2022 Order Processing Administrator Weehoo / Antimatter, Florida, U.S.A 3 years of : • Processed Orders through Squarespace • Managed order fulfillment through 3rd party warehouse • Coordinated and lead team to notify constant updates to customers • Computed order-related statistics and generated reports outlining sales achieved against set targets for performance tracking. • Understood and explained company's products, pricing and estimated order wait times to clients, employing upselling skills to sell additional products. • Located and traced shipments by contacting different departments to check on order status. • Audited remaining stock and notified supervisors of low quantity or spoilt inventory to arrange replenishments. July 2019 - October 2022 Senior Manager Weehoo, Florida, United States • Analysed customer data to identify opportunities and improve relationships. • Elevated customer satisfaction ratings by providing speedy • • • • • • resolutions. Analysed strategic, core and support processes to recommend improvements. Defined business requirements and workflows to enhance organisational coherences. Established work priorities to meet contractual obligations for schedule and installations. Fostered positive relationships with customers to maximise satisfaction, retention and experience. Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. Implemented operational strategies to build customer loyalty and retention. July 2019 - October 2022 Senior Customer Service Representative Weehoo, USA • Handled complex queries, providing high quality, accurate service within stated timescales. • Managed day to day resourcing and team performance to provide high-quality service and KPI attainment. • Delivered world-class customer service in all interactions with customers and representatives. • Continually reviewed and improved processes and procedures to maintain service levels. • Built business relationships with clients providing prompt and accurate service. • Implemented processes in line with company policies, regulatory and legal requirements. • Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices. • Addressed customer service enquires quickly and accurately. • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction. July 2019 - October 2022 Digital Marketing Assistant Weehoo, USA • Communicated effectively with clients to ascertain and deliver specific campaign requirements. • Used effective collaboration and teamwork to devise and deliver smooth-running digital marketing campaigns. • Gathered Facebook and Instagram campaign insights to optimise performance and improve future strategy. • Supported high-performing social media campaigns across Facebook, Instagram, Twitter and TikTok. • Designed graphics and promotional material using Adobe Illustrator, Adobe Photoshop and Canva. • Devised and distributed innovative, high-performing email marketing campaigns, maximising reader engagement. • Collaborated effectively with sales and design teams to deliver outstanding online marketing campaigns, maximising client satisfaction. EDUCATION 2020 Bachelor of Science Information Technology Siquijor State College, Siquijor • BS in Information Technology] Graduate