PRINCE NWABUEZE RESUME
PERSONAL
Email:
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Work Email:
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LinkedIn:
https://www.linkedin.com/in/nwab
Skype: okennaprince
SUMMARY OF EXPERIENCE
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I am an excellent Customer Support Specialist with over 4 years’ experience in delivering
exceptional presale & after sales customer support service to clients and customers. My
drive for customer services is my believe that exceptional customer support experience(s) is
key to the long-term growth and future prospect of a business.
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Currently, I work as a level 2 technical Customer Support Specialist for Microsoft. Here, I
provide top notch technical and non-technical customer support to Microsoft clients and
customers via phone, chat, and email. I equally have remote sessions to provide support and
get their concerns sorted out within the shortest possible time & SLA.
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I am patient with a great communications and peoples management skill.
Overall, I have handled over 2,000 live tickets, and interacted with over 4,000 customers
from different parts of the world based on my scheduled shift – EMEA, NOAM, & APGC with
an average CSAT of 4.8.
• Please click here for feedback about my support from Microsoft clients
• Recognition from Microsoft as a Support Hero
WORK EXPERIENCE
2018-Present:
Tek Experts
- Microsoft (Technical) Customer Support Specialist
-:
Business & Professional Women Organization
- Virtual Customer Support Agent
EDUCATION
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University of Abuja
- Bachelor of Science Honors CGPA= 4.33/5.0
SKILLS
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Ability to handle Inbound, Outbound, Chat, and Email Support
Highly proficient in English (Speaking, Writing, Reading, and Listening)
Fantastic communication skills (Email, chat, and phone)
Great attention to details
Ability to work under tight and short schedules
Great probing skills for troubleshooting technical issues
Proficient in Microsoft suite, Zendesk, Zoom, Teams, Google calendar, Outlook, etc.
PROFESSIONAL RECOMMENDATIONS
❖ Most Resourceful & Quality Analyst Compliant Support Personnel, Tek Experts, 2020
❖ Outstanding Student award, from the Faculty of Social Sciences, University of Abuja, 2016
❖ Best Graduating Student award, from the Dept of Economics, University of Abuja, 2016
ASSESTS FOR THIS ROLE
❖ Jabra noise cancelation headset | Internet Speed of approx. 20mps | 12Gig Ram Windows
10 PC | Noise Free Workspace | Backup Solar Powered Inverter to prevent any downtime
