Prince Nwabueze

I am an excellent Customer Support Specialist with over 4 years’ experience in delivering exceptional presale & after-sales customer support service to clients and customers. My drive for customer services is my believe that exceptional customer support experience(s) is key to the long-term growth and future prospect of a business.

Currently, I work as a level 2 technical Customer Support Specialist for Microsoft. Here, I provide top notch technical and non-technical customer support to Microsoft clients and customers via phone, chat, and email. I equally have remote sessions to provide support and get their concerns sorted out within the shortest possible time & SLA.

I am patient with great communications and peoples management skill.

Overall, I have handled over 2,000 live tickets and interacted with over 4,000 customers from different parts of the world based on my scheduled shift – EMEA, NOAM, & APGC with an average CSAT of 4.8.