Prince Gerald

For 4 years (2+ years in the publishing industry) as a dedicated Executive Assistant, CRM Administrator, and Operations Manager, I've streamlined workflows, optimized CRM systems, and managed high-impact projects.

Adept at coordinating editorial processes, managing author communications, and implementing CRM solutions to track manuscripts, deadlines, and production workflows. Proven ability to improve operational efficiency by over 40%, reduce administrative workload through automation, and ensure seamless project execution in fast-paced publishing environments. I leverage technology and strategic planning to support publishing teams, enhance productivity, and drive business success.

CORE EXPERTISE:

✅ Executive & Administrative Support – Calendar management, correspondence, data organization, and office coordination

✅ Client Success Management – I bridge the business and the client, focusing on customer retention. I handle appointment settings, email correspondence, customer queries, etc.

✅ CRM Administration – Customizing and optimizing workflows for efficient client and task management

✅ Project Coordination – Managing timelines, delegating tasks, and ensuring seamless project execution

✅ Process Automation – Reducing manual workload through strategic integrations and automations