Primark Junrei S. Roxas

 Primark Junrei S. Roxas Cagayan De Oro City, Misamis Oriental, 9000 --   In these challenging times, it is necessary that one should be well-equipped and has a passion for excellence to be able to deliver the quality performance essential in any field of industry. On the other hand, it is equally important to work in an environment where you can develop your full potential and grow professionally. It is essential that people relations experience can be fully utilized to improve people satisfaction and service experience in a challenging environment to achieve the corporate goals while reaping the financial rewards. With this objective in mind, I am presenting to you my professional experience for your evaluation to be considered as part of your expansion and in your team. Education SAINT JOSEPH ACADEMY, El Salvador City, Misamis Oriental High School Diploma, Mar 2016 MINDANAO STATE UUNIVERSITY AT NAAWAN, Naawan , Misamis Oriental Bachelor of Secondary Education major in Biology, Apr 2011 Additional Skills Computer literate (, Microsoft Word, Microsoft Excel, Microsoft PowerPoint)Singing and DancingSubject TutorialsParty HostingPublic RelationsEvent organizerChoreographer Work Experience A7 TECH DATA CENTER DEERON AND BROOKS PARAGON INTERNATIONAL, Cagayan De Oro City, Misamis Oriental Telemarketer    |   Apr 2011 - Jun 2011 Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice. Customize insurance programs to suit individual customers, often covering a variety of risks. Explain features, advantages and disadvantages of various policies to promote sale of insurance plans. PRM DATA QUEST, Cagayan De Oro City, Misamis Oriental Outbound Sales Representative    |   Apr 2011 - Jun 2011 Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes. Explain products or services and prices, and answer questions from customers. Record names, addresses, purchases, and reactions of prospects contacted. Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations. METRO FURNITURE CALIFORNIA, Cagayan De Oro City, Misamis Oriental Account Manager    |   May 2011 - Jan 2012 Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Refer unresolved customer grievances to designated departments for further investigation. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Customer Service Ambassador    |   May 2011 - Jan 2012 Handles Phone Email and Live Chat Support Handles Attendance Monitor in Philippine Team AT&T TELECOMMUNICATIONS , Cagayan De Oro City, Misamis Oriental Inbound Technical Customer Service Representative    |   Jun 2012 - Jan 2013 Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Offer special assistance to persons such as those who are unable to dial or who are in emergency situations. Provide assistance for customers with special billing requests. Monitor automated systems for placing collect calls and intervene for a callers needing assistance. Calculate and quote charges for services such as long-distance connections. Promote company products, services, and savings plans when appropriate. Keep records of calls placed and received, and of related toll charges. Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information. Help Desk Supervisor    |   Jun 2012 - Jan 2013 Help Desk Supervisor for CSRs needs help regarding Product Knowledge, troubleshoots specially for newbies agents. Quality Assurance Specialist    |   Sep 2012 - Jan 2013 Calibrate, validate call quality of the agents. Evaluate analytical methods and procedures to determine how they might be improved. Identify quality problems and recommend solutions. Investigate or report questionable test results. Interpret test results, compare them to established specifications and control limits, and make recommendations on appropriateness of data for release. BPO COMPANY SYNERGY GLOBAL LINK OUTSOURCING SOLUTIONS, Cagayan De Oro City, Misamis Oriental Operations Manager    |   Aug 2014 - Jan 2015 Oversee activities directly related to making products or providing services. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Direct and coordinate organization\'s financial and budget activities to fund operations, maximize investments, and increase efficiency. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Plan and direct activities such as sales promotions, coordinating with other department heads as required. Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits. RGO TECHNOLOGIES, Cagayan De Oro City, Misamis Oriental Inbound Customer Service Representative    |   Sep 2013 - Aug 2018 Direct or coordinate the supportive services department of a business, agency, or organization. Answer Inbound Phone Calls. Email Customer Service Support. Live Chat Operator for customer services. LEGAL CPN U.S.A, Cagayan De Oro City, Misamis Oriental Account Supervisor    |   Feb 2014 - Dec 2015 Supervise and coordinate the investigation of criminal cases, offering guidance and expertise to investigators, and ensuring that procedures are conducted in accordance with laws and regulations. Review contents of written orders to ensure adherence to legal requirements. Train staff in proper police work procedures. Develop, implement and revise departmental policies and procedures. ECOMMERCE ONLINE STORES, Opol Misamis Oriental, Misamis Oriental Customer Service Agent    |   Jan 2017 - Present Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work. File and retrieve corporate documents, records, and reports. Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software. Handles Email Customer Service Logistics Manager    |   Jan 2018 - Present Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment. Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials. Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes. Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates. Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications. Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.