Primark Junrei S. Roxas

By Profession, I am a License Teacher in Secondary Education major in Biology. I graduated 2011 at Mindanao State University at Naawan Misamis Oriental Campus. Currently I am not practicing my profession.

I am a consistent TOP RATED Online Freelancer for more than 6 years, a Project Manager and the founder of Interactive Global Partners Unlimited since 2012. We handled numerous campaigns based in US, AU, UK and Canada.

I worked in a prestigious BPO Industry here in our City started 2011 to 2013 and decided to work home based online job starting 2013 up to present.

In relation to my skills I have a vast of experience as Inbound Customer Support, Outbound Support Specialist, Telemarketer, Appointment Setter, Data entry (MAINLY in Ms word, Ms excel, PowerPoint ) , Virtual and Admin Assistant, Ecommerce, Lead Generator, Quality Assurance Specialist, Help Desk and Technical Support.

I handled Several Sales, Customer support and Customer Relationship Management platforms from the past.

SPECIALIZED IN:

• Hubspot

• Zendesk

• Fresh Desk

• Shopify

• Aliexpress

• eCommerce Sites

• Zopim

• Zoho

• Live Chat

• Podio

• Dropified App

• OBERLO App

• Live Chat

• Kayako Live Chat platform

• Shopmaster

• Canva

• Modalyst Product import platform

• Gsuites

• Tawktoo

EXPERIENCES

I worked as customer service for several online shops based in the USA. I handled email customer care via Zendesk and Gmail account. Part of my job is to handle SHOPIFY editing picture backgrounds, importing products through Shopmaster, cleaning products and updating Tracking code. I also handled order fulfillment with the use of OBERLO and DROPIFIED app, drop shipping through the use of ALI EXPRESS platform. Part of my job is to check messages on Ali express, disputing orders, follow up on orders from supplier, Pushing Seller to expedite orders, searching and listing products for unavailable items in our site and Shopify.

I handled various Outbound Support as Appointment Setter for A college Locator account where we offer Future education to those who graduated college that would like to proceed Masters degree and Doctoral degree. I also have an experience as Telemarketer for a DIABETES account where we will contact patients and customers that has diabetes problems. I also handled Auto Insurance account, ADT ALARMS , GE home Security and Loan Process account as Appointment setter.

I have a wide experience as Inbound Customer Services handling Chat, Email and Phone Support and one of it is where I handled Furniture website at METRO FURNITURE based in California; My job is Order taking, order processing, Answers promptly to customers with regards to Product Inquiries, Refund Request Handling, Order replacement, follow up on Shipping status and Phone Inquiries from customers which I worked for 9 months.

I have experienced as INBOUND CUSTOMER SERVICE REPRESENTATIVE/TECHNICAL REP in one of the most largest GSM NETWORK IN USA RED POCKET MOBILE under AT&T, SPRINT, TMOBILE AND VERIZON where I handled Technical Phone Support, Customer Inquiries, Order Processing, Refund request Handling, and was promoted to handled Escalations, and Chat Support operator.

I have experienced as INBOUND CUSTOMER SERVICE REP for a Resume and Cover letter online builder where I handled Phone, Chat and Email tickets on Zendesk.

I have experienced as Real Estate Virtual Assistant with 2 companies in the USA namely Home Solutions Group and Better Communites Solutions and as lead generator, data input for our CRM. Calling FSBO and email marketing are part of my job as Virtual Assistant.

I had been through extensive training that helped me. I can handle and manage things under pressure, and self motivated. I am trained in giving excellent service and maintained a delightful way of communicating with clients and customers.

If you need further information regarding my background and qualifications, please do notify me for you to set an interview session.