Preye Gift Saturday

PREYE SATURDAY CUSTOMER SUPPORT SPECIALIST PROFESSIONAL SUMMARY Customer Support Specialist with 4+ years of experience supporting customers across fintech, telemedicine, and service-based platforms. Proven ability to manage high-volume inquiries, resolve complex issues calmly, and maintain excellent customer satisfaction. Skilled in Zendesk, Salesforce, live chat, email support, CRM systems, and cross-team collaboration. Known for empathy, attention to detail, and fast issue resolution in high-pressure environments. CORE SKILLS Customer Support (Email, Live Chat, Phone) Complaint Resolution & De-escalation Fintech & KYC Support CRM Tools (Zendesk, Salesforce, HubSpot) Ticket Management & Follow-Ups Quality Assurance & Documentation Multitasking & Time Management Data Privacy & Compliance PROFESSIONAL EXPERIENCE 2022 – 2025 Customer Support Officer eTranzact Global UK (Fintech) | Remote Handled customer inquiries related to account access, transactions, and KYC verification Managed high-volume support tickets while maintaining professionalism and empathy Clearly explained required documentation and guided customers through resolution steps Ensured timely follow-ups until full issue resolution Maintained accurate records using CRM tools Collaborated with compliance and operations teams to resolve complex cases Customer Care Representative Doktorz MedInsight (Healthcare) | Remote 2022 – 2023 Supported both patients and doctors using a telemedical application Assisted with onboarding, account setup, and platform navigation Responded to inquiries via email and live chat Ensured smooth communication between users and medical professionals Documented interactions and escalated technical issues when necessary Maintained strict confidentiality and data privacy standards EDUCATION 2014 – 2019 Bachelor of Science (B.Sc.) – Education Rivers State University LANGUAGE REFERENCES English (Fluent) Available upon request