VIRGILIO M. PARAGAS
271 San Vicente Central , Urdaneta City, Pangasinan
Mobile No.: -
Skype ID:-E-mail Address:-
I. APPLICATION SUMMARY
Providing the best results to any project assigned is my main goal. Having been part of Knowledge Process Outsource (KPO) Industry for more than 15 years, I have handled indexing/abstracting, analysis and data interpretation of patents (machine translated) of different fields.
II. ABILITIES
More than 15 years experience working in KPO
Work oriented and professional
Patient, calm and pleasant to work with
Excellent problem solving and communication skills
III. PROFESSIONAL EXPERIENCE
EBAR ABSTRACTING COMPANY INCORPORATED
INVENTORY MANAGEMENT - SENIOR SPECIALIST I
June 2014 to May 2017
Handled disbursement of adjustments and credits for claims/disputes filed
Processed customer’s credits and debits
Worked on both debit card fraud and debit card non fraud scenarios.
Monitored fraud activities on the account to prevent bank’s losses
Solved challenging situations according to the company’s denial guidelines and policies
ADHOC:
Became a peer coach for Batch 8 (Oct 2014)
Became a Peer coach for Cebu Wave 2 and 3 (Dec 2016 to Jan 2017)
Team POC for Attendance Report
Facilitated huddle guides for new procedures
TRAINING ATTENDED:Self Excellence Program (SEP)
August 2016 (JP Morgan Chase and Co. net Quad )
RISK OPERATION SPECIALIST II
July 2009 to June2014
Answered an average of 50-80 customer calls per day
Responded to customer’s inquiries and requests, and resolved issues efficiently and professionally
Exercised strong interpersonal communication skills with customers and other bank personnel
Participated in regular trainings to stay abreast of product , services and policy changes
ICT MARKETING SERVICES
MARKET RESEARCHER
February 2005 to July 2009
Attended more than 60-70 phone calls per day to conduct survey
Performed data entry to document customer answers with 100% accuracy
Maintained accurate responses from the customer to come up with a bias-free questionnaire
Prepared reports
DUNN AND BRADSTREET
Involved in outbound calls aimed to verify small business COE names and company’s years in service
AIG CREDIT CARD
CUSTOMER SERVICE REPRESENTATIVE
February to November 2004
Efficiently and professionally responded to customer inquiries and requests
Delivered world class customer service to build customers satisfaction and loyalty
Increased the customer’s experience by providing information on new products, rate plans, and services through up selling opportunities
Provided effective and timely resolution to accounts on diversified products inquiries
Solved challenging situation according to the company’s guidelines and policies
JR SURVEYING OFFICE
OFFICE ADMINISTRATIVE CLERK
May 2000 to December 2001
Provided administrative and logistics support including setting up schedules of lot surveys, data encoding, and processing of weekly reports
Assisted in processing land transfers and land titling
IV. EDUCATIONAL BACK GROUND
CollegeBACHELOR OF ARTS MAJOR IN MASS COMMUNICATION
SAINT LOUIS UNIVERSITY
BONIFACIO STREET, BAGUIO CITY-
High school LA UNION CULTURAL INSTITURE
SAN FERNANDO CITY, LA UNION -
ElementaryLORMA GRADE SCHOOL
SAN FERNANDO, LA UNION-
REFERENCES
MR. VIRGILIO PARAGAS
IBAR ABSTRACTING COMPANY SALCEDO VILLAGE MAKATI CITY
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MS. DIANNA CORRO-RALLA
TEAM MANAGER, JP MORGAN CHASE BANK
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MS. LAILANIE BARCELONA
TEAM MANAGER, JP MORGAN CHASE BANK
