PRERNA PRADHAN
Date of birth: July 23, 1985
Saugal, Patan
Lalitpur - 6, Nepal
(-
-http://bit.ly/ppradhan
EDUCATION
OBJECTIVE
Masters in Business
Administration (MBA)
Sikkim Manipal University
―
2011
To pursue career in human resource management and develop
expertise in all gamut of business management in an innovative and
challenging working environment. Seeking to further expand my
existing skills and to align my strategic management skills with the
organization I work for.
Bachelors in Business
Administration (BBA)
IASE, Deemed University, Rajasthan
―
2007
WORK EXPERIENCES
Indian Certificate of School
Examination (ICSE)
Rockvale Academy, Kalimpong
―
2002
Indian School Certificate (ISC)
Rockvale Academy, Kalimpong
―
2004
EXPERIENCES
•• HEAD OF OPERATIONS
Montessori Kinderworld, Kathmandu, Nepal
SEP - 2019
Present
My role in the organization is to look after the overall operation of 6
branches of Montessori comprising of 80+ staff and 450+ students. My
major responsibilities are as under:
• Supervise branch cordinator and secretary of 6 branches and train
them where necessary.
• Make sure the minimum quota of students are met in each
branches and work on maximinzing the number.
• Oversee the daily operation of all branches are ensure the smooth
functioning of the school.
• Create policies and directives as per the requirement.
• Oversee school website and social media.
• Prepare advertisement content and materials
• Ensure the health and safety standards of students are met.
• Montessori Kinderworld,
Kathmandu
• iCaptial Pvt. Ltd, Kathmandu
• NIC Asia Bank, Kathmandu
• SOFCEAS, Kalimpong
• Metlife Global, Noida
• Barclays Shared Service, Noida
• Phoenix Solutions, Kolkata
• Exl Services, Noida
Prerna Pradhan |-| Page 1 of 4
Organising
•• SENIOR OFFICER
Human Resource, iCapital Pvt. Ltd.
Kathmandu, Nepal
Multi-tasking
•
SKILLS
Negotiation
Communication
Problem solving
•
Inter-personal
•
•
•
PROFILE
• A self motivated person with high
self-esteem.
• A quick learner and adapt to
organizational change for better
output.
• Able to work under pressure and
meet deadlines.
• Good time and energy
management skill during critical
situations.
•
Overall HR management in the following companies • iCapital Pvt. Ltd. (investment company)
• Kaffeine (a chain of coffee shop with four outlets)
• Source Code (on IT company)
• Nepali Paisa Media (a media company)
Develop new ideas for the development of each company
and align the growth of employees along with it
Identify training and development needs to the employees.
Look after the entire recruitment and selection process and
identifying the best suitable candidate.
Analyze performance of every employees for performance
appraisal.
Create HR policies and job description of the employees.
•• ASSISTANT - HUMAN RESOURCE
NIC ASIA Bank (“A” class commercial Bank)
Kathmandu, Nepal
•
•
•
•
FEB - 2017
JUL - 2019
AUG - 2014
JAN - 2017
Identifying Training and Development needs of the employees
through training need assessment and various other tools.
Develop ideas and organize events for staff engagement purpose,
with an aim to generate higher productivity for the organization and
focus on staff progress.
Identifying hiring needs, developing the position description,
recruitment plan, organizational chart and other recruitment related
documents.
Preparing various kinds of memos for approval process, keeping
track of meeting minutes every week, conducting orientation,
managing on the job trainings, and contributing to team efforts.
Prerna Pradhan |-| Page 2 of 4
FORTE
• Well versed with MS Office suite
and other applications
• Well-developed customer service
management and supervisory
skills.
•• MANAGER - HR & ADMIN
MAY - 2012
SOFCEAS
DEC - 2013
(a software development company for civil engineers )
Kalimpong, West Bengal, India
•
•
•
LANGUAGES
Nepali
English
Hindi
•
•
•
Bengali
•
Identifying hiring needs, developing the position description,
recruitment plan, organisational chart and other recruitment related
documents.
Analysing wage and salary report and data to determine
competitive compensation plan.
Develop and maintain a human resources system that meets top
management information needs.
Consult legal counsel to ensure that policies comply with state law.
Preparing employees for assignments by establishing and
conducting orientation and training programs.
Ensure planning, monitoring and appraisal of employee; work
results by training to coach and discipline employees; scheduling
management conferences; hearing and resolving employee
grievance, counselling and supervising.
Contributing to team effort by accomplishing related results as
needed.
•• CASE MANAGER
MetLife Global Operation Centre, Noida, India
•
•
•
•
•
Prepare policy for delivery; review for accuracy, prepare delivery
requirements including amendments, forms, finalised illustrations
and premium payments, track and secure all requirements to place
policy enforce.
Keep underwriting tracking system updated, files in good order.
Handling disability insurance case
Resolving the claims and approval
Case investigation
•• PROCESS ADVISOR
Barclays Shared Services, Noida, India
•
•
•
APR - 2011
MAR - 2012
MAR - 2010
MAR - 2011
Handling customer service calls for credit card issues
Resolving credit card disputes
Customer assistance
Prerna Pradhan |-| Page 3 of 4
INTEREST
Listening music
Movies
Adventures
Books
•• CLAIM HANDLER
Phoenix Solutions Pvt. Ltd.
Kolkata, West Bengal, India
•
Resolving legal issues of credit cards from UK customers.
•• CUSTOMER SERVICE EXECUTIVE
Exl services, Noida, India
REFERENCES
•
•
JUL - 2009
JAN - 2010
OCT - 2007
AUG - 2008
Resolving issues related to financing of Dell computers
Customer care service for Orange customers.
References will be provided upon
request.
TRAININGS
•
Completed Six Sigma (Green Belt)
International Academy for Certification and Training
• Business process improvement using lean six sigma and
performance metrics.
• Project management: Planning, scheduling and control
• Six Sigma Data measurement, Analysis and Tools.
Prerna Pradhan |-| Page 4 of 4
