Precious Ugoma Aku

PRECIOUS UGOMA AKU WORK EXPERIENCE AuraFit Smart Watch Customer Service Representative (Remote) China 2019 - 2020 Identified opportunities during customer interactions to upsell products and services, generating an average of 20 sales leads per week. Resolved technical issues for customers with a swift response time of under 5 minutes, exceeding Service Level Agreement (SLA) deadlines by 90% Handled over 100 customer inquiries daily through various communication channels, resulting in a 95% customer satisfaction rate. Implemented an automated ticketing system to track and prioritize customer inquiries, reducing response time by 20% and increasing overall efficiency by 15%. Collaborated with cross-functional teams to implement customer feedback surveys, resulting in a 10% increase in overall customer satisfaction scores. Resolved customer inquiries and issues with a 95% satisfaction rate, resulting in improved customer retention and loyalty metrics Spearheaded training sessions for new hires on effective communication techniques, leading to a 30% improvement in customer satisfaction scores within the first month. Priceless Stores Limited Human Resources Assistant (Remote) United States Oct 2020 - Dec 2021 Maintained salary sheets, staff loan records, and other HR financial documents, contributing to transparent and organized payroll processes. Managed operational records such as raw material inventory, sales logs, and income sheets, supporting crossdepartmental accuracy and accountability. Built strong working relationships with employees by providing timely support, fostering a positive work environment, and resolving HR-related concerns. Demonstrated a results-driven, self-motivated work ethic—consistently meeting deadlines, improving processes, and delivering visible impact with little to no supervision. NEX4 Inc Junior HR Assistant (Remote) United States Mar 2022 - Oct 2023 Successfully recruited and onboarded Full-Stack Developers, Data Engineers, and other tech professionals for U.S.based companies, ensuring a smooth end-to-end hiring process. Streamlined talent acquisition workflows, improving hiring efficiency and delivering high-quality candidates with minimal supervision. Prepared and managed HR documents including offer letters, employment contracts, confirmation letters, leave records, and staff logs with accuracy and confidentiality. Oversaw employee onboarding, ensuring new hires felt welcomed, supported, and fully equipped to integrate quickly into the organization. RHAS Limited Administrive Assistant / Executive (Onsite NYSC) Owerri Nov 2023 - Oct 2024 Spearheaded the coordination of 20+ meetings per week, optimized senior staff calendars to maximize productivity, and arranged travel logistics for seamless operations. Maintained meticulous filing systems with a 99% accuracy rate, ensuring all documentation was up-todate and easily accessible for audits and compliance purposes. Implemented a streamlined system for managing office communications, handled over 100 phone calls, responded to 50 emails daily, resulting in a 20% increase in client satisfaction ratings. DP Consulting Tech Recruiter (Remote Contract) United States Aug 2023 - Aug 2025 Sourced, screened, and placed top technical talent (software engineers, DevOps, data analysts) across multiple industries, reducing average time-to-hire by 25%. Partnered with hiring managers to define role requirements and build targeted recruitment strategies, resulting in a 90% candidate acceptance rate. Leveraged LinkedIn Recruiter, GitHub, Slack Tech groups, and niche tech job boards to create diverse candidate pipelines, increasing qualified applicants by 40%. Implemented structured interview processes and ATS optimization (Greenhouse, Lever), improving candidate experience and boosting hiring manager satisfaction scores by 30%. EDUCATION Digital Witch IT Support IT Support Skills University of Port Harcourt B.A Linguistics and Communication Studies Terra Tech Academy Customer Relationship Management Zentech Academy Business Intelligence Analytics Lewis Brown Tech Data Entry / Data Analytics EM Consult Limited Human Resources Management SKILLS & INTERESTS Skills: lo), Communication Tools (Slack, Zoom), Data Entry Software, Email Management Systems, Online Research Tools, Live Chat and Messaging Platforms (Intercom, Slack), Phone and Voice Systems (VoIP, Call Center Software), Email Marketing Platforms (Mailchimp, Constant Contact, SendinBlue), Lead Generation ACHIEVEMENTS Best Staff of the Month Award: Recognized as the Best Staff of the Month at Priceless Stores Limited for exceptional performance, dedication, and outstanding contributions to team success. Promoted to Assistant Supervisor within nine months of employment .