PRECIOUS PETER
Virtual Assistant | Customer Support Specialist | Cold Calling | Admin & Content Support |
eCommerce & Beauty Industry Experience
Professional Summary
I am a dependable and detail-oriented Virtual Assistant and Customer Support Specialist with over 4 years of
experience supporting remote clients with administrative, customer service, cold calling, and content tasks.
I've worked across industries including beauty, wellness, eCommerce, and service-based businesses,
helping entrepreneurs stay organized, responsive, and efficient.
In 2023, I founded my own natural skincare brand, gaining real-world experience in product branding,
marketing, and order fulfillment, which deepened my understanding of product-based business needs.
I'm proficient in tools like Google Workspace, Canva, CRMs, Trello, and WhatsApp Business. I bring a
problem-solving mindset, strong attention to detail, and a positive attitude to every task and project.
Education
Madonna University, Nigeria
Bachelor's Degree in Business Administration
Graduated: 2020
Key Skills
- Virtual Assistance & Administrative Support
- Customer Support (Email, Chat, WhatsApp)
- Inbox & Calendar Management
- Cold Calling & Client Follow-ups
- Product Descriptions & Online Listings
- Canva Graphics & Social Media Captions
- Order Tracking & Task Management
- Skincare Branding & Product Knowledge
- CRM Systems & Google Workspace
- Online Research & File Organization
Work Experience
Virtual Assistant (Freelance)
Self-Employed | Remote
Sept 2023 - June 2025
- Managed inboxes, calendars, spreadsheets, and files for busy professionals.
- Conducted cold calls and follow-ups for sales and appointment setting.
- Created Canva graphics and wrote content for product listings and social media.
- Supported skincare, wellness, and service-based clients with backend operations.
- Tools used: Google Docs, Sheets, Canva, Trello, WhatsApp Business.
Remote Customer Support Representative
Silverbird (Remote Contract)
Jan 2021 - April 2023
- Handled customer inquiries via email, chat, and WhatsApp.
- Resolved complaints, processed returns, and tracked orders efficiently.
- Updated FAQs and managed customer communications with professionalism.
- Maintained high satisfaction ratings through clear and empathetic service.
Founder - NatGlow Skincare Brand
Self-Employed | Jan 2023 - Present
- Developed and launched a handmade natural skincare line.
- Created product labels, marketing visuals, and engaging descriptions using Canva.
- Managed customer support, inventory, and fulfillment via WhatsApp Business.
- Built long-term relationships with repeat customers and refined brand identity.
Tools & Platforms
- Google Workspace (Docs, Sheets, Gmail, Calendar, Drive)
- Canva (Graphics, Product Labels, Flyers)
- WhatsApp Business
- Trello / Asana
- CRM tools (basic to intermediate)
- Instagram, Facebook Business Suite
- Hubstaff (Time Tracking)
Availability
- Available Weekdays and Weekends
- Open to both short-term and long-term contracts
