Precious Pearl Siocon Orbeta

PRECIOUS PEARL ORBETA Foundation University Bachelor of Science in Nursing: 2005 - 2007 Bachelor of Elementary Education: 2007 - 2011  Bruntwork (Project Based)    Accomplished professional with ten years of diverse experience across appointment setting, billing, money transfer services, legal advocacy, fitness account support, and financial services. Skilled in multitasking, adapting to various industries, and fostering effective communication with clients and colleagues. Demonstrated success in managing both inbound and outbound calls and providing comprehensive support through chat, email, and text channels. Known for versatility and dedication to delivering exceptional performance in dynamic work environments. Committed to excellence and adept at thriving in diverse roles, I am poised to contribute valuable experience and a drive for optimal outcomes to any team. May 2024 - November 2024 Appointment Setter         ECE Contact Centers July 2021 - April 2024 Social Security Disability Advocacy Account (Advocate Representative)    -Dumaguete City, Philippines                  Customer Support Appointment Setting Communication Skills Date Entry Telemarketing Specialist Billing Specialist Money Transfer Expert Legal Advocate Specialist Financial Support Specialist Fitness HW&SW Specialist Time Management Organizational Skills Conduct outbound outreach campaigns via email, phone, and LinkedIn to engage potential customers. Research and identify prospective clients that align with our ideal customer profile. Build rapport with prospects and gather key information to qualify leads. Provide an overview of our service offerings and value proposition to prospects. Schedule meetings/demos for qualified leads with our sales team. Maintain accurate records of all prospect interactions in our CRM system. Meet or exceed monthly targets for activities and qualified opportunities.  Perform initial client assessments and evaluations to determine eligibility in applying for disability claim. Gather and organize case documentation and information to facilitate the intake process and ensure compliance with legal requirements. Schedule and follow up on appointments and consultations for clients to maintain contact and engagement with clients throughout the case life cycle. Kept claimants informed about the status of their disability claims. Followed up with the SSA Office to stay updated on disability claim progress. Ensured accurate and timely updates of claimants' contact information. Collected and structured medical updates from claimants by communicating with them via phone calls or coordinating with their medical providers to obtain the claimants' medical records. Proactively reached out to claimants to request required information for the SSA. Sent timely emails to the appropriate department, especially for hearinglevel cases. Car Auction Account (Customer Representative)      Collecting information from residential and corporate customers for vehicle pickups. Confirming the availability of damaged vehicles for pickup. Coordinating and scheduling vehicle pickups efficiently. Communicating with customers to confirm pickup details and address inquiries. Ensuring all required documentation is completed for each pickup. Fitness Account (Chat and Email Representative)       Addressing email inquiries from Members regarding their Membership and order status. Managing Membership-related tasks including reactivation, cancellation, payment processing, updating contact information, and applying discounts or vouchers. Offering gestures of goodwill or make-good solutions to Members who express dissatisfaction. Simultaneously managing live chat interactions alongside email communications. Escalating issues to higher management when required. Diagnosing and resolving hardware and software issues associated with Fitness devices. Finance Services Account (Email and Text Representative)      Address text and email inquiries from members promptly and accurately. Administer refunds for member subscriptions according to established procedures. Lift account suspensions by adhering to the appropriate protocols. Notify members of their available overdraft limit. Review eligibility requirements and assess members for overdraft privileges.  Infocom July 2014 - July 2019 International Publishing Account (Appointment Setter)   Initiate outbound calls to professionals with the aim of promoting and selling book bundles. Present enticing promotional offers and discounts to drive sales.    Gather and maintain accurate contact information of potential customers for future marketing campaigns. Identify and evaluate prospective customers by understanding their preferences, and recommend suitable book bundles accordingly. Assist professionals in scheduling appointments or connecting with our sales representative to facilitate their purchase. Money Transfer Account (Certified Money Transfer Expert)   Assisting customers with processing money transfers, including sending and receiving funds. Confirming transaction status and ensuring availability for pick-up or delivery. Rebate Processing Account (Customer Service Representative)     Review customer documents to verify rebate eligibility. Process approved rebates accurately and efficiently. Submit rebate applications for approval and track their status. Respond to customer inquiries about rebate processing. Telecommunication Account (Billing and Technical Specialist)   Assisting customers over the phone by providing detailed explanations of billing statements. Resolving account issues promptly and effectively for redirected subscribers.