Precious Pearl Siocon Orbeta

With 10 years of experience in the BPO industry as a Customer Service Representative (CSR), I bring a wealth of expertise in customer support, administrative tasks, and written communication. I excel in handling non-voice tasks, ensuring accuracy, efficiency, and high-quality service delivery. My background equips me with the skills needed to thrive as a Virtual Assistant in non-voice roles.

• Proficient in managing customer inquiries and resolving issues through written communication, including email and chat.
• Skilled in maintaining customer satisfaction by providing prompt and accurate responses.
• Experienced in handling multiple accounts simultaneously while adhering to performance metrics and quality standards.

• Adept at managing calendars, scheduling, and organizing tasks to optimize productivity.
• Strong attention to detail in data entry, ensuring accuracy and reliability.
• Skilled in email management, including sorting, prioritizing, and drafting professional responses.

• Familiar with Customer Relationship Management (CRM) systems and ticketing tools used in customer support environments.
• Advanced user of Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace tools.
• Quick to learn and adapt to new software and technologies.

• Strong written communication skills honed through years of non-voice support roles.
• Ability to draft clear, concise emails and reports for clients and team members.
• Skilled in resolving issues efficiently while maintaining professionalism and a customer-focused approach.

• Experienced in balancing multiple tasks while meeting deadlines in a fast-paced environment.
• Proven ability to prioritize workloads and handle competing demands effectively.

• Detail-oriented: Ensures all tasks are completed with accuracy and thoroughness.
• Team Player: Collaborative and adaptable to various work environments.
• Quick Learner: Easily acquires new tools, processes, and skills as needed.

With a strong foundation in customer support, administrative work, and technical proficiency, I am well-equipped to take on non-voice Virtual Assistant roles. My dedication to delivering high-quality results and my ability to adapt quickly make me an asset to any team or client.